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    Service Manager - Cleveland, United States - New York Life

    New York Life
    New York Life Cleveland, United States

    Found in: Lensa US 4 C2 - 6 days ago

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    Description

    **Service Manager - Retail Annuities**

    **Please wait...**

    **Location:** Cleveland, OH, US Service Manager e stablishes high quality customer relationships using informational resources and technical knowledge. **Primary Responsibilities** : **Qualifications** : Bachelors degree - Finance or Business discipline preferred or equivalent work experience *

    3 to 5 years of experience managing call center preferred

    Accountable, ethical, good decision making ability

    Strong written and verbal communication skills required

    Good computer skills and ability to multitask

    **FINRA Series 6 license required** (employment contingent upon passing within **6** months of hire)

    Strong technical and analytical skills required (Proficient PC skills including Word, Excel, Lotus Notes with the ability to navigate multiple applications)

    Industry recognized courses and designations (ie. like LOMA but not limited to).Certifications (ie. Call Center Associate Certification)and other relative activities highly preferred

    **Training & Development:**

    Service Manager will undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

    **Shift Information:**

    This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:30am 6:00pm during the work week

    **Job Segment:** Service Manager, Social Media, Manager, Call Center Manager, Call Center Supervisor, Customer Service, Marketing, Management

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