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    Service Center Manager/Customer Service Manager - Cleveland, United States - Applied Industrial Technologies

    Applied Industrial Technologies
    Applied Industrial Technologies Cleveland, United States

    2 days ago

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    Description

    ** Service Center Manager/Customer Service Manager**

    Location: Cleveland, OH, US, 44135

    Company: 1100-Applied Industrial Technologies Customer service professionalsdont pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Manager to help us to maintain that commitment as we continue to grow.

    In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background were looking for, we want to talk with you

    **Job Responsibilities**

    As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.

    Your specific duties in this role will include:

    Managing internal service center operations to meet/exceed P&L objectives

    Championing the development of leadership competencies that drive individual and team goals

    Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting

    Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service as well measuring the results

    Hiring, training, and developing service center personnel

    Assisting account managers in the identification, acquisition, and retention of customers

    Managing inventory, receivables, expenses, and profit/loss accounting

    Reviewing and completing monthly reports as well as overseeing petty cash balancing

    Ensuring that customer relations are maintained at a high level

    Utilizing key metrics to evaluate and recommend best practices for operations

    Managing vendor relationships

    Creating a positive, dynamic, and fun work environment

    **POSITION REQUIREMENTS**

    As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.

    Specific qualifications for the role include:

    2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter

    High school diploma or GED

    Solid understanding of financial and accounting concepts

    Computer proficiency and the ability to quickly learn our ordering system

    Industrial sales / distribution experience, preferred

    Service center experience, preferred

    ERP / SAP experience, a plus

    Benefits

    #CB

    **Applied Industrial Technologies (NYSE: AIT)** is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

    **We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.**

    If you need accommodation for any part of the employment process because of a disability, please send an email to or call to let us know the nature of your request.

    **Nearest Major Market:** Cleveland

    **Job Segment:** Service Manager, ERP, Manager, SAP, Customer Service, Technology, Management

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