- Manage a middle market commercial book of business in direct support of local office operations (approximate book size of $500,000 in revenue).
- Provide prompt, accurate and thoughtful service to clients by meeting or exceeding client's needs
- Finding and placing quality programs with competitive pricing and favorable terms for new and existing clients
- Produce accurate and thorough written submissions, proposals using word, excel and power point
- Maintain accurate client records within Epic (agency management system)
- Analyze programs, coverages, loss runs and pricing
- Develop and maintain strong relationships with client and vendor partners
- Client/Quality Focus: Anticipates, monitors and meets the needs of clients, and responds to them in an appropriate manner. Demonstrates a personal commitment to identify clients' business needs and continually seeks to provide a trusted advisor level of service
- Organization and Planning: Ability to plan, prioritize and organize work to meet or exceed deadline expectations
- Attention to Detail: Comprehensive and error free work
- Coachable: Quick learner and the ability to take direction/constructive feedback
- Communication: Successfully conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts
- Emotional Intelligence/Inclusiveness: Appropriately interacts with all members of the team, visitors, carriers and community partners without regard to individual characteristics
- Fluency in Chinese is a plus but not required.
-
Stellar Enterprises North Cleveland, United StatesWD · Your Responsibilities: · Processing/management of service orders for security systems · Measurement/calculation and documentation · Participation in construction meetings · Conducting site inspections · Participation in customer acceptance and handover, if necessary · ...
-
Cascade Innovations Forest City, United StatesAbout Integrity Next GmbH: · Our company is an interdisciplinary team of sustainability experts, procurement professionals, and software developers. We use state-of-the-art technology and our years of experience in procurement to make the world more sustainable. We promote sustai ...
-
Nursing Service Manager
1 week ago
Spectrum Innovations Seven Lakes, United StatesDirector of Nursing (m/f/d) | Home Care and Care Community in Bad Rothenfelde and Belm · Because nursing is so much more · Are you a qualified nursing professional looking to take the next step and assume a leadership position with personnel responsibility? Or are you already ...
-
Quantum Dynamics Cleveland, United StatesWith passion and dedication, we are the service specialist for the manufacturing industry. For over 60 years, our customers have relied on us. Our expertise revolves around the factory of today and tomorrow and its infrastructure. Through our services in maintenance, technical cl ...
-
Service Manager
1 week ago
Orion Talent Cleveland, United StatesAs Service Manager at our client you will be responsible for redeeming service gross profit objectives, managing operations organization, and maintaining a customer base. You will work with the customer and maintain the HVAC and electrical systems as contractually obligated. In a ...
-
Service Manager
1 week ago
Aramark Uniform Services Cleveland, United States** Service Manager** · **Job Category****:** In Unit-Service-Mngmt **Requisition Number****:** SERVI018446 Showing 1 location **Job Details** · **Description** · Responsibilities: · --Overall Market Center (MC) Service results, including but not limited to, Customer Retention ...
-
Service Manager
1 week ago
The Brewer-Garrett Company Cleveland, United States**THE BREWER-GARRETT COMPANY** · **JOB DESCRIPTION** · **TITLE:** Service Manager · **DEPARTMENT:** Service · **REPORTS TO:** Service Team Manager · **SUBORDINATES:** Service Technicians, Service Electricians, Service Controls Technicians · **LOCATION:** Cleveland, OH · ** ...
-
Service Manager
1 week ago
Orion Talent Cleveland, United States· Position Description: · As Service Manager, you will be responsible for redeeming service gross profit objectives, managing operations organization, and maintaining a customer base. You will work with the customer and maintain Company's HVAC and electrical systems as contractu ...
-
Service Manager
1 week ago
New York Life Cleveland, United States**Service Manager - Retail Annuities** · **Please wait...** · **Location:** Cleveland, OH, US Service Manager e stablishes high quality customer relationships using informational resources and technical knowledge. **Primary Responsibilities** : **Qualifications** : Bachelors de ...
-
Service Manager
1 week ago
Stellar Enterprises Kirtland, United StatesThe telent GmbH, a leading company for system integration and digital transformation, offers customized technology solutions and services in the field of Critical Infrastructures (KRITIS) and Industry 4.0. Constantly at the forefront of network and digital application technologie ...
-
Service Manager
1 week ago
Search Masters, Inc Cleveland, United StatesJob Description · Job DescriptionCompany Description · Company has over 70 years of industry experience · Great team culture · Diverse commercial projects · Job Description · Will manage a book of clients on commercial HVAC service · Will have customer interaction and maintain pr ...
-
Applied Industrial Technologies Cleveland, United States** Service Center Manager/Customer Service Manager** · Location: Cleveland, OH, US, 44135 · Company: 1100-Applied Industrial Technologies Customer service professionalsdont pass up this opportunity for a great new job with a global industrial distribution company that combines ...
-
Assurance Services Manager
1 week ago
Pease Bell, CPA's Cleveland, United StatesPease Bell, CPAs is a rapidly growing mid-sized accounting firm serving an expanding nationwide client base. Now, with multiple offices and more than 150 employees, our priority is to provide the same exceptional quality of client support that has built our reputation in a crowde ...
-
Client Service Manager
1 week ago
Fairport Wealth Cleveland, United StatesYour Future Team: · Fairport Wealth is a values-based, purpose-driven organization that inspires over 2000 families with comprehensive wealth management solutions. Headquartered in Cleveland, Ohio, we serve clients in six regional offices and are strengthened by the resources of ...
-
Service Sales Manager
6 days ago
The Brewer-Garrett Company Cleveland, United StatesThis is an exciting time for Brewer Garrett Company as we continue growing. BG is the leader in delivering award-winning commercial energy efficiency services to meet our clients' energy, process, and building service needs for over 60 years. We are seeking our next entrepreneuri ...
-
Velocity Ventures Garfield Heights, OH, United States Freelance**Who we are**: · - As a top construction service provider with references in Germany and Europe, we are a company with a future. MARKGRAF offers diverse opportunities for personal development with exciting and challenging career prospects. We are happy to delegate responsibility ...
-
Client Service Manager
4 days ago
HighTower Advisors Cleveland, United StatesYour Future Team: · Fairport Wealth is a values-based, purpose-driven organization that inspires over 2000 families with comprehensive wealth management solutions. Headquartered in Cleveland, Ohio, we serve clients in six regional offices and are strengthened by the resources of ...
-
Business Service Manager
1 week ago
Shakeronline Cleveland, United StatesIncrease your productivity, customize your experience, and engage in information you care about. · **Job Opportunities** · Please submit your resume and/or application by email to You may also mail it to City of Shaker Heights, Human Resources Dept., 3400 Lee Rd., Shaker Heigh ...
-
Assistant Service Manager
1 week ago
Company Wrench Cleveland, United StatesWe encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of th ...
-
Client Service Manager
5 days ago
Fairport Wealth Cleveland, United StatesYour Future Team: · Fairport Wealth is a values-based, purpose-driven organization that inspires over 2000 families with comprehensive wealth management solutions. Headquartered in Cleveland, Ohio, we serve clients in six regional offices and are strengthened by the resources of ...
Client Service Manager - Cleveland, United States - Hylant
Description
The Opportunity:
The Client Service Manager is responsible to provide a consistent platform of service and support to identified clients, handling or directing all day-to-day service needs while interacting in a consultative and collaborative way, along with the Hylant team, to build out innovative solutions for the client going forward. This level of service should produce a positive experience for the clients and result in client retention and growth while building long term relationships with our clients and vendor partners.
Are You A Match?
The Client Service Manager is driven by prompt, accurate and thoughtful service to clients by consistently responding to inquiries within 24 hours of receipt. With 3-5+ years' experience in middle market commercial lines, s/he will need a property and casualty insurance license in good standing.
In This Role You Will Execute On:
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 17 offices in seven states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.
#LI-Hybrid