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Events Services Manager - Cleveland, United States - MCR Hotels
Description
Events Services ManagerHilton Garden Inn Cleveland, 1100 Carnegie Avenue, Cleveland, Ohio, United States of America
Req #6137
Monday, April 15, 2024
The Event Services Manager at the Hilton Garden Inn Cleveland Downtown will be responsible for preparing all meeting and event documentation/Banquet Event Orders (BEOs) and coordinating with Sales, other property departments, and guests to ensure consistent, high-level service throughout the pre-event, event, and post event phases of property meetings and events.
Additionally, this role ensures for a seamless turnover from sales for the detailing process and also acts as on-site Banquet Manager for all meetings and events.
This position recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding meeting experiences.Responsibilities:
Solve problems and suggest alternatives to previous arrangements if necessary
Lead pre-event and post-event meetings for all groups
Identify operational challenges associated with groups and works with the property team members and guests to solve these challenges and develop alternative solutions as needed
Manage client budgets to maximize revenue and meet client needs
Oversee guest experience from file turnover through the post event phase until the turnover back to Sales Department
Manage meeting space for all groups
Adhere to all standards, policies, and procedures
Celebrate successes and publicly recognizes the contributions of team members
Up-sell products and services throughout the event process
Participate in customer site inspections and assists with the sales process when needed
Act as liaison between salesperson and client throughout the meeting/event process
Manage revenue and profitability associated with meetings/events
Review billing and payments with clients
Handle guest problems and complaints
Greet client during the meeting/event phase and review daily BEOs with the client
Strive to improve service performance
Set a positive example for guest relations
Coordinate and communicate verbally and in writing with customer (internal and external) regarding meeting/event details
Oversee and lead the Banquet team members during meetings/events
Oversee the scheduling of all banquet team members (servers and housemen)
Maintaining and executing the cleanliness, organization and inspection of all meeting rooms in the Conference Center
Oversee and assist with set up of all meeting spaces, including setting/lifting tables, chairs, banquet equipment and Audio Visual equipment
Requirements:
MCR is the
3rd-largest hotel owner-operator
in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a
$5.0 billion portfolio
of
148 premium-branded hotels
containing more than 22,000 guestrooms across
37 states and 106 cities .
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was namedone of
Fast Company 's 10 Most Innovative Travel Companies of 2020 .
MCR is a three-time recipient of the
Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer .
For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Other details
Job Family
Hotels
Pay Type
Salary
Min Hiring Rate
$50,000.00
Max Hiring Rate
$60,000.00
Job Start Date
Monday, April 15, 2024
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