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Specialist Contact Center
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Quantum Ventures Gardner, United StatesAs one of the largest banking IT service providers and digitalization partners in Europe, we are the driving force behind digitalization within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today powerful and develop smart finan ...
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IT Support Specialist
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BISON USA Amherst, United States**BISON Transport USA **is currently looking to add an experienced **IT Support Specialist** to its team in Amherst, WI. · The IT Support Specialist is responsible for ensuring that all client computing systems are operating smoothly and properly. This will include installing and ...
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Store Mgr I
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TD Bank Amherst, United StatesWork Location: · Amherst, Massachusetts · Hours: · 40 · Pay Details: · $ $42.50 USD · Line of Business: · Services bancaires personnels et commerciaux · **Job Description**: · The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Busi ...
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Library Assistant Iii
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University of Massachusetts Amherst Amherst, United States**Job no**: 523480 · **Work type**: Staff Full Time · **Location**: UMass Amherst · **Department**: Lib - Collection Services · **Union**: USA/MTA · **Categories**: Library · **About UMass Amherst** · UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked publi ...
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Collections Specialist
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Electron Microscopy Sciences Hatfield, United States**Collections Specialist** · **Hatfield, PA** · **COMPANY SUMMARY** · Inverness Graham, a Philadelphia based buyout firm that acquires innovative companies where technology is transforming traditional industry, has created a new Life Sciences and Diagnostics platform with the acq ...
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Community Resource Specialist
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WestMass Eldercare Holyoke, United States**TITLE**: Community Resource Specialist - Bilingual (Spanish) · Come be a part of a vibrant team that values collaboration, quality work and dedication to our mission at WestMass ElderCare Our hybrid remote schedule, excellent benefits, and attainable work life balance are just ...
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Appointment Center Representative
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Fogarty's Home Services Enfield, United States**Appointment Center Representative** · Fogarty's Home Services is a family-owned business that is part of a nationwide network of contractors that sets higher standards in the industry. We specialize in basement to attic insulation, window replacements, duct repair, and home ene ...
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Appointment Center Representative
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Fogarty's Home Services Suffield, United States**Appointment Center Representative** · Fogarty's Home Services is a family-owned business that is part of a nationwide network of contractors that sets higher standards in the industry. We specialize in basement to attic insulation, window replacements, duct repair, and home ene ...
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Teacher: Sub/separate Autism Program
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Recovery Support Specialist Esperanza
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Ecommerce Marketplace Manager
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NewPro Containers Westfield, United States**About NewPro Containers**: · NewPro Containers is one of the largest planter distributors in the U.S. and has been a leading provider of high-quality, commercial-grade planters and flower pots to the wholesale and retail market since the company's founding in 1989. · **Summary* ...
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Transportation Coordinator
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Martin Brower Enfield, United StatesOverview: · Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest techno ...
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Front Desk/patient Accounts Receivable
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Insight Psychological Group Westfield, United States**About us** · Insight Psychological Group is a group private practice based in Westfield, NJ, with several other office locations in northern New Jersey. Our goal is to provide high-level, professional psychotherapy and counseling to clients who use their insurance coverage, sup ...
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Clearview Health and Wellness Group Longmeadow, United StatesMedical Billing/Collection Specialist · Who we are: Clearview is a mental health clinic providing a variety of therapy/counseling services. · We strive to be a client centric clinic staffed by highly trained professionals focused on total health and wellness. We have an amazing t ...
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Customer Account Specialist
2 weeks ago
NEWW Packaging and Display Gardner, United StatesAt NEWW, we pride ourselves as being customer-focused. We are currently looking for a Customer Account Specialist to join our amazing team. · **Essential Job Functions**: · - Key point of contact for customers and internal departments · - Respond promptly to customer inquiries an ...
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Auto Collections Specialist
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defi Solutions Amherst, United StatesAbout defi SOLUTIONS: · defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, toget ...
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Brand Marketing Communication Mgr
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AgReliant Genetics, LLC Westfield, United States**WHO WE ARE** · AgReliant Genetics is a leader in seed research, production, and quality focused on providing trusted seed solutions that help farmers grow. · Created July 1, 2000, as a joint venture between two of the world's largest independent seed companies, KWS and Limagrai ...
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Principal Specialist, Procurement
2 weeks ago
Collins Aerospace Windsor Locks, United States**Date Posted**: · **Country**: · United States of America · **Location**: · A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA · **Position Role Type**: · Hybrid · Procurement Specialist will manage multiple suppliers within a global supply chain team and be ...
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Residential Lawn Specialist
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TruGreen Amherst, United StatesR20444 · 100889 · 595 Commerce Drive, Amherst, New York 14228 · TruGreen accepts applications on an ongoing basis. · Job Description · Field Operations · Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There i ...
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Titan Industries Holyoke, United StatesJoin us in shaping the future and strengthen our team as an apprentice specialist for medical device reprocessing (m/f/d) at our location in Hameln.Have you always wanted to work in a hospital and take on responsibility, but direct patient contact is not your thing? · Become a sp ...
Patient Contact Specialist - Amherst, United States - EXCELSIOR ORTHOPAEDICS GROUP
Description
Job SummaryThe Patient Contact Center answers and routes all incoming calls for the company.
You will be responsible for answering high-volume incoming calls to service a variety of patient requests, such as schedule appointment and update medical and demographic information; additionally, perform outbound calls to patients as needed for rescheduling.
The position may require occasional early evenings and Saturdays.Duties and Responsibilities
Answer all incoming calls and expedite as quick and efficiently as possible.
Create an Exceptional Experience for all patients.
Speak with all new and established patients and schedules office appointments via phone.
Using the telephone and computerized appointment scheduling program, schedule all patient appointments, according to physician-specified protocols. Inform patients of the information needed by the registration team; provide patients several scheduling options.
Retrieve messages from voice mail system from patients who wish to schedule appointments.
Prospectively inform all new and established patients about the practices payment at the time of service policy, and ensure understanding to arrive with referral forms, x-rays, etc.
Refer all new patients to patient portal when possible and mail new patient packet as needed.
Re-schedule patients as needed.
Maintain patient confidentiality.
Attend team efficiency meeting with supported providers and their teams.
Communicate with providers as needed.
Complete all other duties assigned by Team Lead/ Supervisor, Practice Manager, or Administrator.
Qualifications
Requirements and Qualifications
Associates degree preferred; HS diploma or GED required.
2+ in a customer service role; 1+ years medical office experience preferred.
EMR experience preferred.
Physical Demands
Position requires manual and finger dexterity and hand-eye coordination.
Involves standing, sitting, and walking.
Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.
