Store Mgr I - Amherst, United States - TD Bank

TD Bank
TD Bank
Verified Company
Amherst, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Work Location:
Amherst, Massachusetts


Hours:
40


Pay Details:
$ $42.50 USD


Line of Business:
Services bancaires personnels et commerciaux


Job Description:


The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses.

Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.

Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.


Depth & Scope:

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
  • Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)
  • Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
  • Accountable for achieving both Store and individual performance metrics
  • Requires knowledge of the business, banking and bank operations
  • Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
  • Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
  • Provides coaching, mentorship and guidance to teammates
  • Oversees management of team requiring workforce to decision on acceptable level of riskLow to High risk potential (loss/reputational)
  • Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
  • Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience:

  • Undergraduate degree or equivalent experience
  • 3+ years relevant experience required (retail, customer service, and/or financial services industries)
  • Business development skills, including ability to conceptualize and implement strategies
  • 1+ years leadership and coaching experience required
  • Small Business and Consumer lending experience preferred
  • Knowledge of Bank product lines and services as well as an understanding of Store operations and security
  • Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
  • Strong financial analysis skills
  • Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
  • Excellent verbal and written communication skills
  • Demonstrated ability to lead and motivate team members
  • Proficient with Microsoft Office suite
  • Notary License (preferred)

Customer Accountabilities:

  • Manages the service and advice team promoting a positive customer and colleague experience
  • Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advicegiving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
  • Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
  • Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
  • Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
  • Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
  • Ensures overall colleague scheduling is optimal to meet customer demands
  • Provides ownership/oversight of complex daily operational/administrative duties

Shareholder Accountabilities:

  • Creates storespecific strategies to grow the business
  • Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
  • Partners with Specialists to grow and advise new and existing customers
  • Works with partners, including Small Business, Commercial, Co
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