Business process manager - Falmouth, United States - TD Bank

    TD Bank
    TD Bank Falmouth, United States

    1 month ago

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    Description
    Full job description


    Work Location:
    Falmouth, Maine

    Hours:

    40


    Pay Details:
    $86,840 - $139,360 USD

    TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions.

    The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.

    As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.


    As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.


    Line of Business:
    Enterprise Enabling Functions


    Job Description:


    The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports.

    Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.


    Preferred Qualifications:


    The Business Optimization Performance Excellence team transforms the way Operations teams work through the implementation of consistent management practices, driving a reduction of performance variability using data driven insights, and education to align individual and team performance to established standards to deliver value across the organization.

    Ability to work independently while managing multiple deadlines and
    priorities

    Instrumental in the process of developing and maintaining performance
    management training programs, to ensure learning content is compelling and meets the organization's needs

    Supports the identification, resolution, and integration of
    process/performance enhancements

    Interpret and analyze structured or unstructured data sources to apply
    statistical reasoning and performance results

    Provide training and coaching support to operations leaders to reinforce
    performance improvement and risk mitigation

    BA degree in Business Management, Finance, MIS, or Economics preferred

    7+ years bank operations experience – Previous people management and coaching experience in operations units

    Strong PC skills including but not limited to Microsoft Suite software - programming SQL, SAS, Teradata, Python, R preferred, Tableau

    Strong MS PowerPoint skills Strong MS Excel skills

    8am to 5pm M-F


    Depth & Scope:
    Facilitates the documentation of all processes and controls
    Serves as the subject matter expert on all of the units functions and processes
    Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
    Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
    Challenges existing processes and makes change recommendations as necessary
    Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
    Ensures alignment with customer expectations to deliver a WOW experience
    Partners with unit managers to provide support as needed
    Manages the technology change control process as needed
    Works on, and occasionally lead, special projects as needed
    Responsible for 3 6 processes of medium to high complexity
    Understands and contribute to the achievement of business strategy, goals and objectives
    Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
    Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
    Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
    Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
    Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
    Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
    Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
    Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
    Participates as a member of the team in executing assigned deliverables within specified parameters
    Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
    Supports the project team and the business by continuously developing knowledge in own area
    Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback


    Education & Experience:
    Bachelors degree
    7+ years bank operations experience
    Strong PC skills including but not limited to Microsoft Suite software
    Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
    Skilled in research, analysis, problem solving, metrics and reporting
    Ability to identify process gaps and weaknesses
    Strong interpersonal and influence skills to enable change without direct control
    Ability to prepare and present findings and recommendations in a methodical manner
    Skilled in time management and driving tasks to completion
    Strong verbal and written communication skills
    Demonstrates leadership skills
    Ability to consult on the largest and most complex projects

    Physical Requirements:
    Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

    Domestic Travel – Occasional
    International Travel – Never
    Performing sedentary work – Continuous
    Performing multiple tasks – Continuous
    Operating standard office equipment - Continuous
    Responding quickly to sounds – Occasional
    Sitting – Continuous
    Standing – Occasional
    Walking – Occasional
    Moving safely in confined spaces – Occasional
    Lifting/Carrying (under 25 lbs.) – Occasional
    Lifting/Carrying (over 25 lbs.) – Never
    Squatting – Occasional
    Bending – Occasional
    Kneeling – Never
    Crawling – Never
    Climbing – Never
    Reaching overhead – Never
    Reaching forward – Occasional
    Pushing – Never
    Pulling – Never
    Twisting – Never
    Concentrating for long periods of time – Continuous
    Applying common sense to deal with problems involving standardized situations – Continuous
    Reading, writing and comprehending instructions – Continuous
    Adding, subtracting, multiplying and dividing – Continuous

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.


    Who We Are:


    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

    Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

    More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

    We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.


    TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

    As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

    Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

    Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

    Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

    Learn more


    Additional Information:
    We're delighted that you're considering building a career with TD.

    Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

    Colleague Development

    If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

    You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

    Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

    Interview Process
    We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at

    . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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