Community Resource Specialist - Holyoke, United States - WestMass Eldercare
Description
TITLE:
Community Resource Specialist - Bilingual (Spanish)
Come be a part of a vibrant team that values collaboration, quality work and dedication to our mission at WestMass ElderCare Our hybrid remote schedule, excellent benefits, and attainable work life balance are just a few of the qualities that make WMEC a great place to work.
making a difference in the lives of countless community members. _Do you want to be a part of that positive difference?_
***: The Community Specialist shares responsibilities with the Information and Referral Supervisor for WMEC's activities related to the maintenance and dissemination of information regarding services and programs available to consumers. She/he holds a central position in directing intakes, assessments, counseling and referral of consumers and their caregivers who require information and/or services. The bilingual/bicultural Community Resource Specialist engages in activities designed toward eliminating barriers and improving the conditions and well-being of Hispanic clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare's mission.
- Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.
- Assists WMEC staff that needs resources and/or is working in Information and Referral.
- Assists in providing information and service to Spanish speaking callers.
- Initially assess calls for service per established standards, evaluating problems, resources and needs; and provides information and counseling regarding options for services and/or resources.
- Works with underserved populations. Participates in outreach to underserved populations.
- Coordinates resource data bank information, monitoring the accuracy and currency of the information.
- In crisis situations is able to contact and coordinate with appropriate emergency response network.
- Maintains accurate documentation of calls, referrals, and follow-up in compliance with confidentiality requirements.
- Provides information and training to agency staff regarding Community Resources and programs as directed by the Community Resource Supervisor.
- Submits timely reports and statistics as requested by the Supervisor, Assistant Director, or another member of Management.
- Participates in on-site and state wide training pertaining to Community Resources.
- Provides verbal and written translation as requested by Supervisor or member of the Management Team.
OTHER DUTIES:
- Performs other related duties within the scope of the responsibilities of this position as requested by the Information & Referral Supervisor.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
- Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
- Bachelor's Degree in a relevant field is required.
- Demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies preferred.
- Bilingual Spanish REQUIRED.
- Possesses the ability to communicate orally and in writing effectively.
- CIRS-A certification or the ability to become certified.
- Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.
- Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
- Knows how to look for and access resources.
- Possesses interviewing, assessment, and documentation skills.
- Possesses the ability to effectively communicate with clients, family members, service providers, and coworkers.
- Has the ability to initiate and sustain appropriate interpersonal relationships.
- Possesses the ability to express ideas concisely and clearly, both orally and in writing.
- Possesses demonstrated organizational and time management skills.
- Has the ability to manage multiple projects and assignments and prioritizes work to stay in compliance with regulations, policies, procedures and time lines.
- Must possess a working knowledge of Microsoft Office Programs and have the ability to learn other applicable programs.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
- CIRS-A certification preferred.
- Satisfactory background check that includes CORI, SORI, SAMs GSA, Mass Health Exclusion List and OIG check.
- Valid driver's license required. Vehicle available during all working hours. Vehicle should be Registered and inspected in accordance w 540 CMR 4.00.
Pay:
$ $22.00 per hour
**Bene
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