IT Support Specialist - Amherst, United States - BISON USA

BISON USA

Verified Company

Amherst, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

BISON Transport USA is currently looking to add an experienced
IT Support Specialist to its team in Amherst, WI.

The IT Support Specialist is responsible for ensuring that all client computing systems are operating smoothly and properly. This will include installing and configuring new workstations, network hardware and software.

Other responsibilities, such as ordering and receiving of new equipment and assisting other systems staff in the implementation and maintenance of special projects, will be added over time.

Hardware Support

Desktop and Laptop deployment and troubleshooting
Mobile Device support
Printers, Scanners, Copiers
Video Conferencing and Boardroom support

Software Support

Microsoft Outlook, Word, and Excel
Sharing and Collaboration support for Teams, SharePoint & OneDrive
Chrome & Edge Browsers
Tier 1 support for Transportation Applications and Great Plains Dynamics

Networking Support

Troubleshoot core connectivity, Active Directory, DHCP, and DNS
Network drop tracing and cable management
Diagnose Internet and Wi-Fi access issues

Voice Services

Teams Voice Support
CXone Contact Center Support
Mobile support

Endpoint Management

Imaging of desktops and laptops
Enrolling of devices with M36
Patching and Windows Updates
Recall and tracking of equipment transfers, terminations, and repairs.

Remote Desktop Support

RDS & Citrix core connectivity and connection health
Navigate unique challenges based on Remote Terminal, Work from Home, and Mobile Workers
Two Factor Authentication, Data Loss Prevention, and BYOD security measures.

User Account Management

New Hires, Transfers, LOA, and Terminations
Active Directory and Microsoft 365 access

What Will You Need to Succeed?

High School Diploma or its equivalent or equivalent plus 2 years of demonstrated experience is required.
Excellent communication skills verbal, written, & interpersonal
Excellent analytical, problemsolving, and troubleshooting skills
Strong attention to detail & effective data gathering skills
Efficient organizational skills,
General knowledge of PC's and network hardware

Benefits: