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Norfolk

    Host Support Staff - Norfolk, United States - Hair of the Dog

    Hair of the Dog
    Hair of the Dog Norfolk, United States

    2 weeks ago

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    Description

    Benefits:

    Competitive salary

    Employee discounts

    Flexible schedule

    Training & development

    Must be available both Saturday & Sunday mornings from 9am - 4pm

    Bonus if you have flexibility on Friday or Monday (10am - 3pm)

    Hair of the dog is a high-volume, fast casual brunch/lunch restaurant located in the heart of Downtown Norfolk. We are looking for a Host, expo or support staff to join our team and be the first point of contact for our guests.

    A Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. A Food Expeditor responsibility ensures the smooth and timely flow of orders from waiters to the kitchen, checks dishes for accuracy and presentation, assists in final dish preparation, maintains fast service, handles customer complaints, and upholds quality and sanitation standards. A Support staff member has the flexibility and knowledge to be able to float in-between both jobs list above.

    Qualifications

    Restaurant experience preferred, but not necessary

    Must be able to work weekends & holidays

    Knowledge of basic customer service and pleasant, positive attitude

    Able to stand for long periods

    Able to lift at least 20 pounds

    Good hearing for safety and accurate communication

    Command of the English language

    Basic computer skills

    Responsibilities and Duties

    Report to work in full uniform for each shift and being responsible for clock in/out

    Perform host stand set-up, opening duties, running side work, and closing duties

    Positive and uplifting first and last impression to our patrons

    Communicate and seat guests in an organized, professional, and friendly fashion

    Accept reservations (when applicable) and quote waiting periods per manager's criteria.

    Attend all employee meetings and bring suggestions for improvement

    Maintain restaurant safety and sanitation policies

    Assist in table maintenance when able

    Work with "teamwork" always in mind.

    Friendly and courteous telephone manners

    Keep a clean and professional appearance at all times.

    Performing other related duties as assigned by the General Manager/Supervisor

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