Online Operations Technician - Norfolk, United States - VP DIGITAL TRANSFORMATION & TECHNOLOGY

Description

Title:
Online Operations Technician


Agency:
VP DIGITAL TRANSFORMATION & TECHNOLOGY


Location:
Norfolk, VA


FLSA:
Non-Exempt


Hiring Range:


Full Time or Part Time:
Full Time

Additional Detail
The Online Operations Technician provides vital operational, technical, and customer support for teaching faculty and distance learning students.

The Online Operations Technician is responsible for live operational support, customer support, systems administrative responsibilities, and other technical projects related to the quality delivery of Digital Learning distributed (synchronous/asynchronous) educational content to and from students and instructors.

This includes operating electronic/mediated classes, studios, labs, customizable instructional spaces, and control rooms for timely transmission, reception, and recording of synchronous/asynchronous programming over 2-way videoconferencing, recording devices or other multimedia devices/ formats.

Minimum Qualifications:

• Indepth knowledge of the operation of all systems and hardware used in the production and delivery of online live distance education, including understanding of the operation of equipment such as audio/video monitors, characters generators, microphones, cameras, video control devices, audio production mixers, and understand the best practices for quality audio and video. Working knowledge of computer networks (LANs and WANs) and computer workstations, video, and audio teleconferencing software programs such as Zoom or Webex, videoconferencing related equipment such as codecs and scheduling software, digital video encoders and servers, and associated telecommunication equipment used to produce live programs. Knowledge of effective customer service and problem resolution techniques. Strong oral and written communication skills. Demonstrated ability to work independently and with mínimal supervision. Demonstrated ability to establish effective working relationships with customers, supervisors, staff, faculty, site staff, Digital Learning technical support staff, telecommunication vendors, and all external clients.

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Preferred Qualifications:

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

**Equal Opportunity Employer