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    Call Center Sales Manager - Phoenix, United States - Berlitz

    Berlitz
    Berlitz Phoenix, United States

    1 week ago

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    Description

    ** Call Center Sales Manager**

    **Job Category****:** Sales Staff **Requisition Number****:** CALLC01413 Showing 1 location **Job Details**

    **Description**

    **ABOUT BERLITZ**

    Berlitz Corporation is one of the worlds largest language education companies. For over 140 years Berlitz has been helping people develop their understanding of each other through language learning and cultural training. We know the personal, professional and commercial benefits that come with embracing the power of connection and understanding, and the rewards that stepping outside of your comfort zone can bring. Our instructors and support staff play a pivotal role in giving our students the confidence and skills to reach their goals.

    If you have a passion for helping people achieve their language and cultural learning goals, a career with Berlitz could be a great fit for you. We operate in over 70 countries worldwide and online lessons available from anywhere, working with Berlitz is ideal for people-oriented, motivated individuals who are looking to expand their own horizons.

    Join us on our journey to change the lives of people all over the world.

    **SUMMARY OF POSITION**

    We seek a highly skilled call center sales manager, who can motivate sales and service representatives to achieve specific daily goals and champion the department to deliver defined corporate objectives. This leadership position will be responsible for daily operations and the development of opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives, and support the call center in all facets.

    **Starting salary is $65,000 per year plus monthly commissions**

    *****Temporarily remote*****

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**

    Provides sales and leadership to the Enrollment Advisors Team.

    Trains, motivates and develops staff in order to meet the current and future sales goals.

    Work with the VP of Consumer Sales to set sales goals and increase revenue an collaborates with marketing and general manager to develop sales quotas and strategies.

    Responsible for achieving lead-to- conversion rate goals; including but not limited to enrolment volume goals for all programs.

    Creates reports in order to ensure the team is on track to meeting set goals, efficient operations, workload balance, and to identify opportunities for improvement.

    Audit daily activity to ensure that processes are followed efficiently within the CRM.

    Conducts annual performance evaluations and reviews all disciplinary actions with Human Resources, including terminations.

    Manages Enrollment Advisors who work in multiple time zones

    Manage staffing and activities to ensure daily, weekly and monthly productivity goals are met.

    Analyze database to project sales, determine profitability and targets, and identify potential opportunities.

    Perform other duties as directed.

    **Minimum Requirements****:**

    5 years Call Center Sales Management experience required.

    Sales Manager must know how to manage activity and conversion KPIs effectively.

    Ability to build a good, positive rapport with customer service team.

    Self-motivated and comfortable working both independently and part of a team.

    Good persuasive/negotiating skills.

    Occasional travel required.

    Professional business appearance required.

    **QUALIFICATIONS AND EXPERIENCE**

    A Bachelors degree or a Master degree highly desired.

    Bilingual Spanish fluency is a plus.

    Proficient with the Internet and Microsoft Outlook, Word and Excel.

    Experience in a call center sales environment.

    Experience working with CRM (Salesforce).

    Knowledge & experience with utilizing computer based telephony system.

    Experience gathering and analyzing data to develop and present reports.

    Self-motivated, strong desire to establish rapport and relationship with prospective learners.

    Ability to work in a goal driven and measured performance environment.

    Ability to prioritize and meet deadlines.

    Exceptional written and verbal communication skills and confident phone presence.

    Ability to multitask, navigate multiple electronic systems and learn new processes and products.

    Critical thinking, problem solving and good judgment and ability to maintain confidentiality.

    Outstanding attention to detail and follow through.

    **BENEFITS**

    At Berlitz, we believe in providing with the most competitive benefits available, so we offer the following benefits for our regular full-time employees:

    Life Insurance

    Employee Assistance Plan

    Credit Union (McGraw-Hill)

    Short and Long-Term Disability

    Discounted Berlitz Language Lesson

    Medical and Prescription Drugs/ Dental / Vision

    Flexible Spending Account - Medical and Dependent

    Paid Time Off including Vacation, Holidays, Personal, and Sick Leave

    401K - Employer matches 50% of employee's first 10% of deferred contribution, upon meeting eligibility requirements

    **Berlitz is proud to be an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Preferred**

    Bachelors or better.

    Masters or better.

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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