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    Sports-Minded Customer Service Representative - San Jose, United States - TMG

    TMG
    TMG San Jose, United States

    2 weeks ago

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    Description

    Our Sports-Minded Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

    Upon joining our goal-driven, energetic team, the Customer Service Representative will receive two weeks of intensive hands-on training to become a resident expert in

    • The products and services available
    • Seattle market demographics
    • Consultative sales techniques
    • Account activation, delivery methods, and installation details
    • Proper compliance procedures and handling of confidential customer information
    • And more

    The training does not stop there either Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attending conferences from industry-leading executives, and daily practice scenarios.

    As our Sports-Minded Customer Service Representative, you will use a lead-based system to meet with customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Customer Service Representatives must be hospitable, professional, understanding, and active listeners. You will also

    • Follow all CDC and local mandates while working with customers. Your safety and the customers are our top priority, and we will not compromise that
    • Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines
    • Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.
    • Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets
    • Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client
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