Customer Service Representative - San Jose, United States - Waste Connections

Waste Connections

Verified Company

San Jose, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Green Team of San Jose, a Waste Connections company, is looking for a _h_i_gh energy_
Customer Service
Representative to join our team in
San Jose, CA Previous waste experience would be a huge _plus_

The schedule will be Monday-Friday 8am-5pm.

The pay range for this job is fixed at $38.87/hour.
We also offer great family benefits, 401k with a company match, paid vacation time, etc

Why you should join us

CULTURE: It's a Great place to work We work in an environment where empowered, self directed All stars know what they do is important.
INTEGRITY: Our definition is "saying what you will do and then doing it" We keep our promises to our customers and our employees.

DUTIES AND RESPONSIBILITIES:

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
Cover for the reception desk when necessary.

WORKING CONDITIONS AND PHYSICAL EFFORT:

Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS:

Ability to read, write, comprehend and communicate in English. High school diploma or equivalent preferred.
2 years of Customer Service experience.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

We offer excellent benefits including:

medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.