Customer Service Representative 2 - Santa Clara, United States - Profit by RPO

Profit by RPO
Profit by RPO
Verified Company
Santa Clara, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Posting Title:
CUSTOMER SERVICE REPRESENTATIVE 2Location: 3410 Central Expressway, Santa Clara, CA

  • Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in presale or postsales or both.
  • Survey Tip: Customer Service Representatives who do not have the decisionmaking authority described below should match to Customer Service Support
  • Pre sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
  • Post sale: Responds to customer inquiries (RMA, status, delivery, etc.).
  • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes addon business opportunities.

Job Type:
Contract


Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Ability to Commute:

  • Santa Clara, CA preferred)

Ability to Relocate:

  • Santa Clara, CA 95051: Relocate before starting work (required)

Work Location:
In person
More jobs from Profit by RPO
See all jobs of Profit by RPO