Dipika Patkar

I have 8 years of work experience as Business Analyst in domains like lead management, loan processing, payment solutions and loyalty programs. 

EXPERIENCE
 

May 2021 – September 2022
Senior Consultant, Capgemini
o Implemented data governance and reconciliation dashboards which help in detection of anomalies for smooth financial audit.
o Created and presented weekly and monthly projects updates to the client.
 

November 2019 – February 2021
Business Analyst, Oppo Mobiles
o Created user journey for financial application which provided services like Unified Payments Interface (UPI), personal loan, general insurance and digital gold applications.
o Closely worked with development and testing team to manage the production release of the application with user base of 70K
 

August 2018 – November 2019
Business Analyst, Loylty Rewardz
o Created functional documents related accrual and redemption of loyalty points.
o Migration of accrual and redemption data of customers on new scalable platform.
o Worked on product concept to refine offers/ coupons based on customer profile.
 

October 2016 – August 2018
Business Analyst, Mobicule Technologies
o Built lead management system for one of the largest banks in India which provided real-time lead data from aggregators to the bank representative.
o Worked on building web and mobile apps - Human resource application, travel booking application and survey application.
 

October 2014 – February 2016
Client Management Executive, Cirrius Technologies
o Conducted requirement gathering sessions and created functional documents and wireframe for insurance application system.
o Worked on issue resolution of incentive management system and conducted sessions for end user training.

Atharva College of Engineering (Mumbai University, India)
62% (First Class)