Jobs
>
Tampa

    Client Service Representative - Tampa, United States - Lazydays

    Lazydays
    Lazydays Tampa, United States

    1 week ago

    Default job background
    Description
    About Lazydays:

    Lazydays is a leading retailer of recreational vehicles, offering a diverse range of RVs and related services. As a recognized industry leader, we are committed to providing exceptional experiences for our customers, driven by a passion for adventure and the great outdoors. We operate 25 dealerships nationwide and are headquartered in Tampa, FL.

    Who You are:

    We are looking for Client Service Representative for our Lazydays RV Insurance Center. You will play a vital role in providing exceptional service to our clients. You will serve as the primary point of contact for policyholders, addressing inquiries, processing policy changes, and ensuring a positive overall experience. Your attention to detail, excellent communication skills, and desire to learn and advance will contribute to the success of our agency.

    What You'll Do:

    Client Interaction:

    • Serve as the first point of contact for clients. Provide exceptional customer service and guidance to clients on insurance policies.

    • Provide prompt, professional, and courteous service to address client needs and concerns.

    • Establish customer relationships and follow up with customers, as needed.

    Policy Management:
    • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

    • Send payment reminder communication to clients which includes calling, texting and/or emailing. Includes monitoring policies at risk of cancellation.

    • Work with the agents to meet agency sales and retention goals.

    • Ensure accuracy in policy documentation and maintain up-to-date client records.

    • Pivot to cross-selling conversations with clients who were not quoted and collect information needed for quote.

    • Generate and provide Evidence of Insurance documents to customers.

    Claims Assistance:

    • Assist clients with the claims process, guiding them through the necessary steps and documentation.

    • Coordinate communication between clients and claims adjusters to facilitate a smooth resolution.

    Renewals and Reviews:

    • Proactively reach out to clients for policy renewals, providing information on coverage options and any changes in premiums.

    • Conduct policy reviews to ensure clients have appropriate coverage based on their evolving needs.

    • Send out policy payment reminders to customers.

    Problem Resolution:

    • Investigate and resolve client issues or concerns in a timely and effective manner.

    • Collaborate with internal teams to address complex client queries.

    • Effectively communicate with customers, internal staff, and management.

    Documentation and Record Keeping:

    • Maintain accurate and organized client files and documentation.

    • Ensure compliance with regulatory requirements and company policies.

    • Follow up on outstanding application and/or documents requiring signatures.

    • Collect supporting documents from customers as requested by insurance companies.

    Insurance Product Knowledge:

    • Stay informed about insurance products, coverage options, and industry regulations.

    • Educate clients on policy details, coverage limits, and available add-ons.

    *Other responsibilities will be assigned by the /Director of Insurance or Managing Agent based on agency workflow evaluation and as deemed necessary

    What You've Done:

    • High school diploma or equivalent; additional education in insurance, business, or a related field is a plus.

    • We will help you obtain the required licenses. However, candidates with active insurance license preferred.

    • Previous experience in customer service or a similar role; experience in the insurance industry is preferred but not required.

    • Excellent communication and interpersonal skills.

    • Detail-oriented with strong organizational abilities. Efficiently manage time and tasks.

    • Define problems, collect data, establish facts, and draw conclusions.

    • Strive to meet or exceed performance targets and objectives.
    • Willingness to learn and adapt to evolving industry trends.

    • Proficient in relevant software applications and comfortable learning new systems.

    • Knowledge of insurance products, policies, and industry practices.

    • Ability to work independently and collaboratively in a team environment.

    Lazy Days RV Insurance Center is an equal opportunity employer. We encourage individuals from diverse backgrounds to apply.

    #LIMM1
  • TruckECM

    Customer Service Representative

    7 hours ago

    TruckECM Tampa, United States

    TruckECM Florida is actively searching for a Bilingual ( English - Spanish ) Customer Service Representative (CSR) to join our organization. Our mission is to help our truckers go back on the road by detecting what needs to be repair or replacing their computers on their trucks. ...

  • GCS Holdings

    Customer Service Representative

    4 days ago

    GCS Holdings Tampa, United States

    **Customer Service Representative** · The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/o ...

  • Signode

    Customer Service Representative

    3 days ago

    Signode Tampa, United States

    **About Signode**: · With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line pac ...

  • Maschmeyer Concrete

    Customer Service Representative

    2 days ago

    Maschmeyer Concrete Tampa, United States

    Maschmeyer Concrete Company of Florida is currently seeking an eager and dependable Customer Service Representative to join our team in **Tampa**, Florida**. · The Customer Service Representative will be responsible for answering incoming customers' calls, scheduling deliveries o ...

  • David Snell - State Farm Agent

    Financial Services Representative

    4 days ago

    David Snell - State Farm Agent Tampa, United States

    Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value ...

  • Executive Health Coverage

    Customer Services Representative

    5 days ago

    Executive Health Coverage Tampa, United States

    **About Us**: · Executive Health Coverage is a leading provider of tailored health insurance solutions, dedicated to enhancing the well-being of our clients. With a focus on exceptional service and innovative coverage options, we are committed to exceeding customer expectations. ...

  • Delta Millennium Inc

    Customer Service Representative

    1 week ago

    Delta Millennium Inc Hillsborough, United States

    _Customer Service Representative - Analog Film Photography_ · We're looking for a full-time Customer Service Representative for one of our Film Photography programs. The primary focus of the position will be processing incoming customer tickets through the Zendesk CRM platform. · ...

  • Clopay Corporation

    Customer Service Representative

    5 days ago

    Clopay Corporation Tampa, United States

    Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynami ...

  • Luminate Experience Group

    Customer Service Representative

    2 days ago

    Luminate Experience Group Tampa, United States

    Our team values positivity, personal growth, and a supportive environment. We need people ready to adapt, achieve great outcomes for our cause, and enjoy their work. · **Responsibilities**: · - Provide excellent customer service for our charity clients · - Explain our clients' se ...

  • Optum

    Customer Service Representative

    4 days ago

    Optum Tampa, United States

    **If you are located within Eastern Time Zone, you will have the flexibility to telecommute** (work from home) as you take on some tough challenges.** · Healthcare isn't just changing. It's growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new ...

  • David rodriguez insurance agency

    Customer Service Representative

    4 days ago

    David rodriguez insurance agency Tampa, United States

    Pay: $48, $72,000.00 per year · **Benefits**: · - Dental insurance · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Experience level: · - 1 year · Shift: · - Day shift · - Evening shift · Weekly day range: · - Monday to Friday · - Weekends as ne ...

  • Joseph Ledo - State Farm Agent

    Customer Service Representative

    4 days ago

    Joseph Ledo - State Farm Agent Tampa, United States

    **Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...

  • Viridian Staffing

    Client Services Representative

    2 days ago

    Viridian Staffing Tampa, United States

    Do you have a background in recruiting or human resources and have an interest in becoming a part of a fast growing industry? Viridian Staffing is hiring a Client Services Representative, who will partner closely with the Recruiting and Business Development to serve our customers ...

  • Stymco Medical

    Healthcare Customer Service Representative

    4 days ago

    Stymco Medical Tampa, United States

    Overview: · **Duties**: · - Answer incoming calls from patients and healthcare providers · - Assist patients with inquiries regarding our products, placing orders, order status, and general information · - Utilize medical terminology to accurately communicate with patients and pr ...

  • Comfort Suites - East Tampa Fairgrounds-Casino

    Guest Service Representative/relief Night Auditor

    4 days ago

    Comfort Suites - East Tampa Fairgrounds-Casino Tampa, United States

    **JOB TITLE**: Front Desk Customer Service Associate / Relief Night Auditor · **REPORTS**: Front Office Manager/Assistant General Manager and General Manager · **Position**: Front Desk Customer Service Associate · Greet and register guest, provide prompt and courteous service, an ...

  • Lapels Dry Cleaning | Greater Carrollwood

    Customer Service Representative

    4 days ago

    Lapels Dry Cleaning | Greater Carrollwood Carrollwood, United States

    Lapels Cleaners is looking for energetic, outgoing Customer Service Representatives: · **REQUIREMENTS**: · - Job Responsibilities - Front · - Provide warm, engaging interaction with customers · - Provide clear descriptions of Lapels services and processes to customers · - Check i ...

  • JB Solutions

    Customer Service Representative

    4 days ago

    JB Solutions Brandon, United States

    We are a local and expanding Marketing /Distribution Center for Home Maintenance products : We are looking for customer-oriented service representatives or CSR, that will assist our customers, provide product/services information and resolve any emerging problems that our custome ...

  • David Snell - State Farm Agent

    Customer Service Representative

    4 days ago

    David Snell - State Farm Agent Riverview, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • PPH Pool Services

    Customer Service Representative

    3 days ago

    PPH Pool Services Saint Petersburg, United States

    Hiring Immediatly · As a Customer Service Representative, you will serve as a liaison between our customers and technicians, ensuring smooth communication and prompt resolution of requests and issues. You will utilize your technical understanding to provide initial troubleshootin ...

  • Katherine Jones - State Farm Agent

    Customer Service Representative

    1 week ago

    Katherine Jones - State Farm Agent Clearwater, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...