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    Service Operations Manager - Houston, United States - Nenni and Associates

    Nenni and Associates
    Nenni and Associates Houston, United States

    1 week ago

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    Description

    The Service Manager is responsible for coordination between Field and Office Staff, including but not limited to addressing service reports from the Field Team, acting as internal point of contact, schedule creation, creating and delivering bids for repairs to customers. Answering service requests from customers through the service phone line and service inbox. Ensure the overall needs of each customer are met while representing the company in a professional and experienced manner.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Manage Technician schedule according to customer needs and tech availability
    • Facilitate communication with field technicians to meet the needs of the customer
    • Provide technical assistance to field service technicians
    • Analyze service reports submitted by technicians
    • Create work orders for jobs to be completed
    • Create and distribute bids for repairs
    • Provide support to all team members including Service Management
    • Order and stage parts for future work/projects
    • Communicate professionally with various vendors
    • Responsible for customer file system
    • Organize and oversee trade show presentations
    • Attend training sessions to further educate staff
    • Oversee warranty process
    • Work with other departments within the organization
    • Communicate with residential and commercial customers
    • Answer calls on the service department line
    • Respond to customers and vendors through the service department email address
    • Troubleshoot and diagnose equipment with customers over the phone
    • Assist with the AR process for Service
    • Assist with the hiring process for service technicians
    • Maintain a safe work environment. Adhere to all Company and federal and state safety regulations. Operate vehicle in a safe and courteous manner. Maintains service vehicle according to Company policy. Adheres to all company policies and procedures.
    • Provide an effective, professional, and visible external image of company in accordance with company programs and policy which includes:
    • Professional personal communications
    QUALIFICATION REQUIREMENTS:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    EDUCATION and/or EXPERIENCE:
    • Bachelor's Degree (preferred)
    • Excellent mechanical/electrical/electronic aptitude is beneficial
    • Understanding of water chemistry and how to adjust the balance
    • Related technician repair skills
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