Ladeidra Smith

I am self-motivated, reliable, tactful, and cordial. My goal is to: obtain a challenging position in a
company that will provide opportunities to further enhance my work ability, with customer service/
sales. Secure a responsible career opportunity to fully utilize my training and skills. Obtain a position
as a team-player and/or independent in a people-oriented organization where I can maximize my
customer-service experience in a challenging environment to achieve the corporate goals. To also
join an organization that offers me a constructive workplace for communicating and interacting with
customers and people. I am seeking a position that will benefit from my 13 years of customer service
and 5-year call center experience and can improve the customer satisfaction. I am authorized to work in the US for any employer.

Customer Service Triage Rep (Remote)

Results-CX-BCBS TN-Remote

August 31-present

•Assist Medicare members get enrolled in health insurance

•Answer routine inbound calls and make outbound/transfer calls as needed (AWS)

•Assist the members with questions on plans.

•Schedule appointments for face-to-face visits.

•Data Entry and computer literacy 

Customer Service Rep (Remote and Onsite)

Maximus-Veteran Evaluation Service- Houston, TX 

November 2022-June 2023

•Answer routine inbound/outbound calls (AWS)

•Schedule/Reschedule appointments for Veterans compensation and pension.

•Data Entry/Notate cases in Sales Logix

•Problem solving, computer literacy

•Assist customer with mapping directions.

Household Manager

Stay at home mom-Houston, TX

February 2022- November 2022

•Educate and assist in activities of small children while keeping them safe

•Maintain and manage daily details in home 

•Maintain the upkeep and maintenance of home

•Scheduling appointments 

•Driving

•Communication and computer literacy

Assistant Dispatcher
Harris County Toll Road Authority - Houston, TX
June 2021 to February 2022

• Process emergency and non-emergency calls for law enforcement, roadside assistance, fire and
ambulance service. Determine response requirements and relative priorities of situations, and dispatch
units in accordance with established procedures.
• Record details of calls, dispatches, and messages.

• Read and effectively interpret small-scale maps and information from a computer screen to determine
locations and provide directions.
• Answer routine inquiries and refer calls not requiring dispatch to appropriate departments and
agencies.

Brazos School Of inquire And Creativity 6210 Rookin St Houston TX 77074

Graduation Completed May 2007