Operations Manager - Houston, United States - Sand Tech Holdings Limited

Sand Tech Holdings Limited
Sand Tech Holdings Limited
Verified Company
Houston, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description
Are you an experienced, operations manager who wants to transform companies around the world with technology and also thrives on building efficient systems and ensuring smooth operations?

If so, then, the Operations Manager, Customer Solutions job might just be the job for you


ABOUT US
Sand Technologies is a fast-growing, technology services company with clients across four continents.

The team within Sand has over 200+ scientists and engineers based in South Africa, Romania, the UK and the US who work in the Utilities, Telecom, Healthcare, Oil & Gas, Mining, Insurance, Finance and Investment sectors.


Our teams work at the cutting edge of AI technology, with an inquisitive and collaborative mindset, doing meaningful work to impact the worldthat you can be proud to tell your kids about.


THE WIDER SAND GROUP


Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035.

Fuelled by this, Sand's overall mission is to create work opportunities for millions of Africa's youth and solve the world's shortage of technology talent.


We have investment backing and plan to become a multi-billion dollar global technology services provider that employs over 100k employees across the globe.

Within the Sand ecosystem, there are two key brands:

  • With
    ALX, we are building the fastest-growing pool of technology talent in the world, training young talent across Software Engineering, Cloud Computing, Data Science and Salesforce. We are shaping the next generation of software engineers in over 60 countries.
  • Through
    Sand Technologies we support enterprises and scaleups around the world to develop worldclass technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience.


With expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we provide unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

We do hard things


ABOUT THE ROLE
In this role, you'll report to the Managing Director, Customer Solutions (presales). You will play a key part in establishing and running the foundation Customer Solutions Operations.

You will be responsible for developing and implementing processes, templates, and governance frameworks that empower our team, and enables other stakeholders in Sand to deliver exceptional proposals and win more business.

Your Responsibilities will be divided into three key areas:


  • Setting up new processes and/or refining existing ones
  • Develop a comprehensive Customer Solutions Operations vision and roadmap, aligned with the company's overall business objectives
  • Lead the Customer Solutions Operations team in establishing best practices and methodologies for efficient operations
  • Craft proposal/SOW templates for various Sand offerings, including AI solutions, staff augmentation, software development, and other emerging propositions.
  • Develop processes for how Customer Solutions interfaces with other departments e.g., sales, marketing, partnerships, products, etc.
  • Develop a comprehensive RFP and proposal lifecycle management process, including stages from initial inquiry to final submission
- including a system for qualifying and prioritizing incoming RFPs based on various parameters e.g., strategic fit, potential value, etc.

  • Create a governance playbook outlining approval rights and procedures for the entire sales and RFP process.
  • Develop a set of Key Performance Indicators (KPIs) to measure the effectiveness of the Customer Solutions function
  • Support the implementation and maintenance of Customer Solutions processes
  • Conduct reviews of proposals, Statements of Work (SOWs), RFIs, and RFPs, ensuring compliance to Sand policies
  • Work with various stakeholders to support responses to RFIs and RFPs
  • Support the development of proposal/SOWs for Sand offerings including AI solutions, staff augmentation, software development, and other emerging propositions.
  • Collaborate with finance and sales teams to determine competitive and compliant pricing strategies.
  • Monitor KPIs and metrics to optimize Customer Solutions performance.
  • Foster a culture of continuous improvement, identifying areas for process optimization and driving innovation within CS Ops.
  • Managing other routine and ad hoc activities required for the smooth functioning of the customer solutions function e.g.,
  • Maintain internal dashboards for tracking Customer Solutions workload, opportunities, etc.
  • Develop various reports to support key Customer Solutions meetings
  • Run internal and external NPS surveys to assess employees' and client satisfaction
  • Develop an internal portal for organizing all Customer Solutions artefacts
  • Assist with all other Customer Solutions tasks as needed
  • Overse
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