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    Customer Service Rep 1 - Louisville, United States - Randstad USA

    Randstad USA
    Randstad USA Louisville, United States

    2 weeks ago

    Randstad USA background
    TEMPORARY, Full time
    Description
    The Customer Service Rep I position will be providing patient support for front-end processing and product support for one or more pharmacy programs. The Associate Customer Service Rep I plays a vital role in patient satisfaction by facilitating their access to pharmacy care. This is a potential Temp to Hire opportunity. Ideal candidates MUST live in the Louisville, KY area and able to work ONSITE for training and other meetings. Qualifications:
    • Registered with KY Board of Pharmacy (must be a registered Pharmacy Tech)
    • Previous call center experience preferred.
    • Previous healthcare experience desired
    • Excellent interpersonal communication skills
    • Excellent problem-solving skills
    • Proficient with Microsoft Office
    • Able to type 35 wpm or greater.
    • Shift 11:30 am to 8 pm

      salary: $16 - $17 per hour
      shift: First
      work hours: 11:30 AM - 8 PM
      education: High School

      Responsibilities
      • Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
      • Provide appropriate customer service and an effortless experience to the caller.
      • Provide accurate information to the caller.
      • Process refills and schedule shipments for patients or providers
      • Resolve the callers' needs.
      • Provide appropriate follow-up and next steps for caller.
      • Follow Cover My Meds policies and procedures.
      • Ability to work a flexible work schedule.

        Skills
      • Customer Service
      • Data Entry
      • Registered Pharmacy Tech
      • Microsoft Office
      • Call Center
        Qualifications
      • Years of experience: 1 year
      • Experience level: Experienced
        Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

        Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

        At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

        Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

        Applications accepted on ongoing basis until filled.

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