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    Technical Customer Service Rep - Jeffersonville, United States - TSYS

    TSYS
    TSYS Jeffersonville, United States

    1 week ago

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    Description

    Technical Customer Service Rep page is loaded **Technical Customer Service Rep**

    **Technical Customer Service Rep**

    locationsJeffersonville, IN time typeFull time posted onPosted 3 Days Ago job requisition idR Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

    **Summary of This Role**

    ****

    Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

    Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

    **Positive, energetic individuals with technical abilities. Dependable and eager to help. Someone who enjoys problem-solving and thinking outside of the box in order to reach acceptable solutions**

    **Minimum Qualifications**

    High School Diploma or Equivalent

    **Preferred Qualifications**

    Typically Minimum 2 Years Relevant Exp

    Previous customer service experience

    Previous technical support experience

    Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

    Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.

    Supervision - Normally receives detailed instructions and follows established procedures on most work, requires instructions on most assignments.

    Computer Skills - Basic computer skills required

    Technical troubleshooting abilities

    Industry Knowledge - Ability to develop basic payments industry knowledge

    Research - Basic ability to research issues and resolve customer inquiries

    Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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