- Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
- Provide appropriate customer service and an effortless experience to the caller.
- Provide accurate information to the caller.
- Process refills and schedule shipments for patients or providers.
- Resolve the callers needs.
- Provide appropriate follow-up and next steps for caller.
- Follow Cover My Meds policies and procedures.
- Ability to work a flexible work schedule.
- Education: High School diploma.
- Previous call center experience preferred.
- Previous healthcare experience desired
- Excellent interpersonal communication skills
- Strong problem-solving skills
- Proficient with Microsoft Office
- Able to type 35 wpm or greater.
Customer Service Rep - Louisville, United States - Amerit Consulting
Description
OVERVIEW:
Our client, a Global Fortune 50 organization and one of worlds largest distributors of Health care systems, medical supplies & Pharmaceutical products,seeks an accomplished Customer Service Rep.
** TITLE: Customer Service Rep
** LOCATION: Remote mainly | 5101 Jefferson Commerce Blvd. Louisville, KY 40219
** DURATION: 2 months + Contract with high possibility of extension
** WORK SCHEDULE: Monday-Friday 1030AM-7PM OR Monday- Friday 11am-730pm
Candidate being able to be in the office when needed.
Registered with KY Board of Pharmacy (valid Registration required)
Pay Rate: $17.00/hr.
Responsibilities:
Job Requirements:
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Recruiter Name: Lalit Malgotra
Title: Sr. Recruiter
Email ID:
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.