Customer Service Rep - Louisville, United States - Randstad USA

Description

Do you have Call Center experience within Healthcare Industry? Do you enjoy helping customers? We have a great Customer Service opportunity for you with a leading company in the Pharmaceutical Industry. This is a 12 month possible Temp to Hire opportunity. Flexible work schedule and initial training onsite then WFH. Shifts: Monday-Friday 1130am-8pm, Monday-Friday 1030am-7pm, Monday-Friday 930am-6pm Job Requirements/Previous Experience:

• Previous call center experience preferred.
• Previous healthcare experience desired
• Excellent interpersonal communication skills
• Excellent problem-solving skills
• Proficient with Microsoft Office
• Able to type 35 wpm or greater.
  
  salary: $15 - $17 per hour
  shift: First
  work hours: 11:30 AM - 8 PM
  education: High School
  
  Responsibilities
  • Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
  • Provide appropriate customer service and an effortless experience to the caller.
  • Provide accurate information to the caller.
  • Process refills and schedule shipments for patients or providers
  • Resolve the callers' needs.
  • Provide appropriate follow-up and next steps for caller.
  • Follow Cover My Meds policies and procedures.
  • Ability to work a flexible work schedule.
    
    Skills
  • Service
  • Call Center
  • Customer Service
  • Healthcare
  • Data Entry
    Qualifications
  • Years of experience: 2 years
  • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
    
    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
    
    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
    
    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
    
    Applications accepted on ongoing basis until filled.