- Answer incoming customer phone calls
- Schedule appointments
- Make outbound calls
- Work exception and follow-up reports; missed appointments
- Follow company policies and procedures
- Educate caller on products and services
- Respond to customer inquiries and requests
- Resolve customer concerns and complaints; make quick and accurate decisions
- Enter data into the company computer platform
- Maintain ticket accuracy
- High school diploma or GED required
- Monday – Friday
- Schedule flexibility to accommodate business needs
- 1+ years experience in a Customer Service role, call center setting preferred
- 1+ years Medical Receptionist experience must
- Excellent phone presence
- High level of professionalism
- Excellent interpersonal communication skills
- Ability to work as part of a team and independently
- Proficient in English; Bilingual in Spanish is a plus
- Strong problem solving abilities
- Strong computer skills
- Working knowledge of MSOffice
- Experience with ticketing systems preferred
- Good typing skills
- Lengthy periods of sitting
- Lengthy periods of using computers and viewing computer screens
- Subject to noise
- Lengthy periods of time using fingers; typing
- Repetitive motion: wrists, hands and fingers
- Lengthy periods of time grasping; phones and palm
- Frequent and lengthy talking; expressing or exchanging ideas by means of words; conveying detailed information or instructions to other workers accurately, loudly and/or quickly.
- Hearing: Ability to receive detailed information through oral communication and making sounds; perceiving sounds at normal speaking levels with or without correction.
- Transcribing: Viewing a computer terminal; extensive reading; visual inspection involving and operating computers and phones
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CornerStone Staffing Louisville, United StatesExciting Opportunity: Customer Service Representatives Needed in Louisville, KY · Join one of the largest independent specialty pharmacies in the US as a Customer Service Representative. This position offers remote work after training. · Location: Louisville, KY 40219 · Pay: $17/ ...
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Customer Service Rep - Clarksville, United States - DHVAJ
Description
Job Description
Job DescriptionSalary: $16-$18Job description
We are seeking energetic and reliable professionals to join our Call Center Customer Team. Customer Service Representatives will be responsible for answering incoming customer calls, educating callers on services provided, scheduling appointments, and directing calls to the appropriate departments. Successful candidates must be committed to providing exceptional customer service
Responsibilities
Education:
Schedule:
Requirements:
Work Environment:
Job Type: Full-time