Customer Service Representative - New Port Richey, United States - Sunergy

Sunergy New Port Richey, United States

2 weeks ago

Description

Job Description

Job Description** Immediate opening **
Job Title: Roofing Customer Service Representative
Company Name: Sunergy Roofing & Construction, Inc.
Location: New Port Richey, FL IN OFFICE ONLY)
Schedule: Monday through Friday, 9:00 AM - 5:30 PM (FULL-TIME ONLY)
About Us: Sunergy Roofing is a Vertically Integrated Company. From the sales representatives to the install crew, we are an all-in-one company Stick with a company that executes everything from start to finish. Sunergy has Superior Experience and has been in business since 2020. We have our license(s) to install roofs, and we are local. Therefore, we maintain a good standing relationship with permit offices and counties to get the project installed in record time
Job Description: We are seeking a customer service representative to join our team at Sunergy Roofing & Construction, Inc. The ideal candidate will be responsible for providing exceptional customer service to our clients in the roofing industry. This role will involve handling inquiries, resolving issues, and ensuring customer satisfaction.
Requirements:

Respond promptly to incoming customer inquiries via phone, outgoing calls, email, in a fast-paced environment.
Handle a high volume of customer interactions while maintaining professionalism and attention to detail.
Provide exceptional customer service, ensuring that all customer needs and concerns are addressed promptly and accurately.
Handle escalated calls and difficult situations with empathy, patience, and problem-solving skills.
Resolve customer complaints and issues efficiently, striving for first-call resolution whenever possible.
Utilize active listening skills to understand customer concerns and provide appropriate solutions.
Follow established protocols and procedures for handling escalated calls, including seeking assistance from supervisors or other departments when necessary.
Maintain composure and professionalism during high-stress situations, demonstrating resilience and adaptability.
Multi-task effectively, managing multiple customer interactions and administrative tasks simultaneously.
Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
Collaborate with team members and other departments to resolve complex customer issues and improve overall customer satisfaction.
Stay updated on product knowledge, company policies, and industry trends to provide accurate information and assistance to customers.
Continuously seek opportunities for self-improvement and professional development to enhance customer service skills and performance in a high-paced environment.
Work together with team members to meet or exceed performance metrics and goals.
Embrace a team-oriented mindset and demonstrate a willingness to pitch in and help colleagues during busy periods or challenging situations.
Contribute to a culture of continuous improvement by providing feedback, sharing ideas for process enhancements, and implementing new strategies to enhance team performance.
Participate in team meetings, training sessions, and workshops to enhance customer service skills and share best practices.
Foster a positive and supportive team environment, encouraging open communication, mutual respect, and collaboration.

Qualifications:

High school diploma or equivalent is a plus but not required.
Excellent communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Prior experience in customer service is required.
Fluency in Spanish is a plus but not mandatory.
Knowledge of roofing is advantageous but not mandatory.
Proficiency in using customer service software and tools.
Excellent communication, typing, and interpersonal skills
Must be punctual, reliable, and dependable

Benefits:

Competitive pay (based on experience)
Benefits available after 90 days
Opportunities for professional growth and development
A supportive and dynamic work environment

How to Apply: If you are passionate about delivering exceptional customer service and want to join a dedicated team in the roofing industry, we'd love to hear from you Please submit your resume and cover letter to Sunergy Roofing & Construction, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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