Customer Service Representative - Palm Harbor, United States - FreightCenter Inc

Description

If you're a motivated, organized, and customer-focused individual, eager to elevate your career, we're excited to connect with you Join us in shaping the future of customer service excellence at FreightCenter


What to expect:


Key Responsibilities:

• Handle a high volume of inbound/outbound calls with an emphasis on service to our clients.
• Customers need answers Be sure you can: Clarify, Research, and provide information to resolve the customer's concerns. One call resolutions
• Sometimes the client needs to hear it from someone else; Restate the issue, explore options, and implement solutions for customer satisfaction.
• Present new features to clients
  when necessary and explain the benefits.
• Properly maintain shipments by entering complete and accurate client information and updating when necessary.
• Be the liaison between our sales department and clients

Pay:

$15-$16 per hour varying on experience

Hours: 11 am to 8 pm, 40 hours per week

Job Location:
Palm Harbor, On site, no remote work available

Requirements:

No experience working in logistics in any way, shape, or form? No problem. Many of our top performers were brand new to the industry when they walked through our doors.

• A problem solver
• Eager to learn
• Can prioritize and perform under pressure
• Can work individually and be a team player who will help their colleagues if needed
• Can remain calm and patient with ALL customers, no matter the circumstance

Must be open to cross-training in various job duties within the Customer Service department. Your daily assignments may vary based on departmental requirements.

Benefits:

• Comprehensive Paid training program.

-
Generous Benefits: health, dental, vision, life insurance, and a 401K program with company match.
-
Paid holidays,
Paid Time Off, and
Paid Sick Days
-
Monthly bonuses for attendance, etc:

• 
  Supportive Workplace:Thrive in a positive, respectful, and encouraging work environment.
• Fun and Rewards: Participate in monthly events, incentive contests, and attendance incentives.
• Have fun in our game room. Snacks and coffee are available daily

If you'd like to join our family, please send your resume today
FreightCenter Inc. is an equal opportunity employer that is committed to creating an inclusive environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status.

Work Location:
One location,
Palm Harbor Florida

Pay:
$ $16.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Inperson
• Office

People with a criminal record are encouraged to apply


Application Question(s):

• What is your desired salary for this position?

Ability to Commute:

• Palm Harbor, FL required)

Ability to Relocate:

• Palm Harbor, FL 34685: Relocate before starting work (required)

Work Location:
In person