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    Manager, CRM Systems - San Francisco, United States - GitLab

    GitLab
    GitLab San Francisco, United States

    1 week ago

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    Description

    The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

    An overview of this role

    The Manager, CRM Systems & SFDC Architect reports to the Director, CRM Systems and leads a team of highly-collaborative and results-oriented teams tasked with delivering global, high value Enterprise applications across the company. The Manager has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors and to anticipate the needs of the business and scale the team to stay ahead of the curve. This role involves defining the business and technology architectures, guiding large project deliveries, and ensuring the successful integration of Salesforce within our organization. The ideal candidate would have a profound knowledge of top of the funnel Marketing Technology, CPQ, CLM, License Management, Billing, and ERP, best practices in engineering, and enterprise architecture standards complemented by robust leadership and communication abilities.

    What you'll do

  • Business Partnership: Works with leadership within the cross-functional team and assists in roadmap planning.
  • Salesforce Architecture & Foundations: Ascertain and communicate the company's Salesforce requirements. Craft business and technology architecture in sync with our organizational objectives. Supervise the design and deployment of solutions, adhering to Salesforce best practices guidelines.
  • User Experience & Platform Engagement: Propel user experience and design strategies throughout the enterprise to foster platform adoption.
  • Technical & Functional Guidance: Work Closely with Business stakeholders, understand requirements and translate them to actionable solutions. Offer counsel and mentorship to Salesforce team members on technical and functional delivery.
  • System Design & Oversight: Head Salesforce system design deliberations involving multiple teams, presenting alternative options, potential trade-offs, and impact assessments. Prioritize and implement enduring solutions that align with organizational goals.
  • Development Practices & Integration: Maintain Enterprise Architecture standards and functional/technical solution architecture, encompassing environment management, testing, and Salesforce Platform utilization.
  • Technical Delivery: Provide hands-on, expert-level technical assistance to delivery/engineering teams. Drives adoption of technology and process changes. Drive end to end delivery on large, complex, cross-functional projects across multiple systems or integrations with minimal oversight. Proactively provides recommendations for system improvements.
  • Risk Mitigation & Issue Resolution: Proactively pinpoint and oversee risk zones across Salesforce landscape and ensure the Org is in good standing with best practices. Demonstrate commitment to issue resolution, ensuring program longevity and success.
  • Strategic Alignment & Regulatory Adherence: Guarantee adherence to all governing regulations, organizational policies, and procedural guidelines like FEDRamp, GDPR, SOX etc.
  • Mentorship: Build and manage global teams. Guide and coach team members. Mentor junior team members and model GitLab values for the team. Ability to delegate key tasks within the team to improve team efficiency and throughput
  • Measure, monitor, and maintain team's ability to meet or exceed Service Level Agreements (SLA), Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs). Experience and comfort working in a culture of measurement

    • What you'll bring

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline. A Master's degree is advantageous.
  • 5-7 years of experience implementing, configuring, customizing and integrating SaaS software for Lead to Cash Eg: Salesforce, Zuora Billing, Zuora Revenue, DocuSign CLM, Netsuite, Xactly etc.
  • Application specific skills : Salesforce : Development experience with advanced development tools and techniques (e.g. LWC, Apex Class, Triggers, Aura Components, Lightning Design System (LDS), Visualforce Pages, JavaScript, SOAP and REST APIs, SOQL, SOSL, Platform Events, Flows, Profiles, Roles, Lightning Pages etc.,)Billing Systems: CPQ, Billing, Revenue (Zuora, NetSuite, etc.)CLM: DocuSign CLM, IroncladMiddleware : Workato/Mulesoft/Dell Boomi etc.,
  • Salesforce certifications such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect/System Architect, CPQ Specialist is highly desirable.
  • Exhibit strong security and confidentiality practices with systems that handle sensitive data. Experience partnering with internal information security and compliance teams. SOX experience is preferred.
  • In-depth understanding of enterprise architecture standards, superior engineering practices, and the capabilities of the Salesforce platform.
  • Exceptional communication skills, coupled with mentorship and problem-solving abilities.
  • Flexibility to adapt to shifting priorities and the capability to deliver results in a dynamic setting.
  • Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships.
  • Exceptional time management and prioritization skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
  • Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment
  • Change management knowledge and ability to operate effectively in fast paced environment
  • Demonstrated experience in vendor management and capacity planning in a fast growth environment
  • Comfortable with ambiguity and fast change with an ability to adapt quickly and easily
  • Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.

    • About the team

    See the Enterprise Systems team handbook page here.

    How GitLab will support you

  • Benefits to support your health, finances, and well-being
  • All remote, asynchronous work environment
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity
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