Assistant Director, Infrastructure and Business - San Francisco, United States - Metropolitan Transportation Commission

Metropolitan Transportation Commission

Verified Company

San Francisco, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

DESCRIPTION:

THIS JOB POSTING WILL REMAIN OPEN UNTIL A QUALIFIED POOL OF APPLICANTS IS ESTABLISHED

FIRST REVIEW OF APPLICATIONS WILL OCCUR ON MONDAY, MAY 20, 2024

IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELY

First round interviews tentatively scheduled for Monday, June 3, 2024
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Be ready to rethink your assumptions about the public sector._ _Dedicated and motivated colleagues?_ _Beautiful, high_ _amenity_ _building_ for onsite work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes_

In close collaboration with the Assistant Director for Service Delivery, this position will complement the management of Service Delivery operations and the maintenance of technology platforms that enhance user experience for internal MTC business and external public customers.

As an Assistant Director in TSS, this position will contribute to the agency's operational digital strategy and business transformation plans.

The Assistant Director of Infrastructure and Business Development will plan and oversee developmental efforts related to the agency's Fund Management System, Application Development, etc., implementing strict change management and security measures to ensure smooth operation as the agency scales to meet increasing employee count and projects.

This position will manage agency-wide project initiatives, including staff and consultant work, contracts, budget, schedule, stakeholder coordination, and user outreach.

All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

SKILLS AND ABILITIES:

Knowledge of and experience with:

Leading with influence and empowering teams.
Incorporating service level agreements on systems and procedures.
Promoting a positive working environment for unit staff to ensure strong employee morale, motivation, and productivity.
Overseeing operational information and ensuring systems are in place to monitor, uphold procedures in order to maximize resource utilization within the unit.
Project management techniques to ensure timely and quality delivery of project tasks and phases.
Stakeholder coordination, facilitation, and consensusbuilding.
Staff and team management, including project oversight and decisionmaking, coordination of tasks, delegation, and giving feedback.
Procurements, contracts, and consultant/vendor management.
Budgeting, project financial planning, and funding sources (e.g., federal funding).

Knowledge of and experience with:

Various technology concepts such as cloud computing, licensing models, hardware asset management required.
Customercentric design processes, user testing, and market research approaches.
Previous people management experience in a hybrid environment.
Independently planning and executing complex strategies.
Salesforce CRM product management, strategy, and org governance.
Cross functional alignment with ERP (Enterprise Resource Planning) systems work, data structures and architecture.

Ability to:

Lead an operations and development team with influence, empathy, and a collaborative spirit.
Provide daytoday operational and project oversight, including:
Maintain high performing infrastructure and networking support.
Provide oversight of operational resources and organize the allocation of those resources (inhouse, vendor) to meet our service level agreements with the organization.
Manage project(s) including scope, schedule and budget, and ongoing assessment of risk.
Oversee consultants and direct their work effectively and efficiently to ensure timely and highquality deliverables.
Manage staff assignments and priorities, providing direction and feedback, and developing work plans.
Escalate risks and issues, and keep higher level management informed of project progress.
Foster an environment of accountability, with good communication and relationships with users, direct reports, and vendors.
Organize, plan, execute, and adapt a strategy in response to evolving factors.
Cultivate strong relationships with internal business teams, stakeholders, and agency partners.
Communicate effectively and clearly in writing and orally, including giving formal presentations, to a wide range of audiences.
Flexibly and agilely respond to changing demands and changes in direction.
Think critically and strategically, ask questions, consider alternatives, and make informed recommendations and decisions.
Proactively recognize and share potential opportunities for individual growth, team building, strengthening partnerships, and advancing equity.
Develop strong work relationships with stakeholders in order to promote community relations and marketing programs, section projects that need technology coo