beBee background
Pharmaceutical / Bio-tech
San Francisco
marcelo rivera

marcelo rivera

IT Operations Manager
San Francisco, San Francisco County


About marcelo rivera:

Experienced leader in project management for Photo, Radio, Gaming, A/V Production, & IT Software.
Experienced HS Soccer Coach


Provided end-user support for software, hardware, copiers, printers, and other services.
• Monitored help desk tickets and resolve technology issues.
• Set up, maintain, troubleshoot, and update Mac, Windows, iOS, and Chrome devices and peripherals.
• Tracked inventory of hardware, licenses, and other IT assets including maintaining complete, accurate, and appropriate documentation.
• Assisted teachers, students, and the administrative team with daily technology use.
• Created documentation and tutorials focused on classroom, office, and school-wide technology initiatives.
• Worked with external vendors in the support of hardware, software, and other IT projects.
• Assisted in the review, evaluation, and recommendation of solutions for projects requiring specialized hardware and software.
• Learned and supported academic and administrative software products.
• Provided A/V support for classrooms and events on campus.
• Lead the Technology Office for all walk-in requests and manage all hardware inventory for the school campus.
• Managed our Zendesk ticketing system for our entire campus.
• Organized all needed hardware & software for standardized testing as well as prepared for the annual roll-over of devices at the end of the year.
• Engaged with all parts of the Technology team & triage the correct tickets for each member.


During the course of 18 weeks, I developed in-demand technical, leadership and business management skills. This includes the five processes of project management, Agile methodologies, waterfall and hybrid methodologies, release planning, scrum, program and portfolio management and more.

Professionals in the same Pharmaceutical / Bio-tech sector as marcelo rivera

Professionals from different sectors near San Francisco, San Francisco County

Other users who are called marcelo

Jobs near San Francisco, San Francisco County

  • AOSense

    R&D Engineer

    1 week ago

    AOSense Fremont, United States

    COMPANY OVERVIEW: · AOSense, Inc. is the leading developer and manufacturer of innovative quantum technologies employing atom optics. Our devices use frequency-stabilized lasers and atoms in a vacuum cell to measure accelerations, rotations, magnetic fields, and time with unparal ...

  • Aerotek

    General Laborer

    1 month ago

    Aerotek Fremont, United States OTHER

    Hiring a General Laborer in Fremont, CA paying $20/hr · Shift: 8AM-5PM (M-F) · Description: · Seeking motivated individuals preferably in the auction or car industry. daily responsibilities entail checking in the vehicles with a scan tool, taking pictures of the vehicle, and wra ...

  • Rees Scientific Corporati San Francisco, United States

    Department: Service · Reports To: Regional Service Manager · Payroll Type: Salary · FLSA Status: Non-Exempt · Job Summary: · As a System Validation Specialist, you have hands on experience with installing, troubleshooting, repairing, calibrating, and inspecting monitoring ...