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San Francisco
marcelo rivera

marcelo rivera

IT Operations Manager
San Francisco, San Francisco County

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About marcelo rivera:

Experienced leader in project management for Photo, Radio, Gaming, A/V Production, & IT Software.
Experienced HS Soccer Coach

Experience

Provided end-user support for software, hardware, copiers, printers, and other services.
• Monitored help desk tickets and resolve technology issues.
• Set up, maintain, troubleshoot, and update Mac, Windows, iOS, and Chrome devices and peripherals.
• Tracked inventory of hardware, licenses, and other IT assets including maintaining complete, accurate, and appropriate documentation.
• Assisted teachers, students, and the administrative team with daily technology use.
• Created documentation and tutorials focused on classroom, office, and school-wide technology initiatives.
• Worked with external vendors in the support of hardware, software, and other IT projects.
• Assisted in the review, evaluation, and recommendation of solutions for projects requiring specialized hardware and software.
• Learned and supported academic and administrative software products.
• Provided A/V support for classrooms and events on campus.
• Lead the Technology Office for all walk-in requests and manage all hardware inventory for the school campus.
• Managed our Zendesk ticketing system for our entire campus.
• Organized all needed hardware & software for standardized testing as well as prepared for the annual roll-over of devices at the end of the year.
• Engaged with all parts of the Technology team & triage the correct tickets for each member.

Education

During the course of 18 weeks, I developed in-demand technical, leadership and business management skills. This includes the five processes of project management, Agile methodologies, waterfall and hybrid methodologies, release planning, scrum, program and portfolio management and more.

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