Principal Operations Analyst - San Francisco, United States - Autodesk

Autodesk

Verified Company

San Francisco, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Requisition ID #

24WD77846

Position Overview

You will be part of our team responsible for Engineering/Support (in EBSO).

You will assist in keeping the Applications behind Salesforce CRM to date by designing, configuring, and troubleshooting user and system issues, create/maintain data dashboards/reporting and monitoring systems as needed.

You will have an expert understanding of Salesforce functionality, including configuration, customization, architecture, and integration. This is a remote position reporting into the Manager of Applications and Business Systems team.

Responsibilities:

You will need to communicate with and work directly with business teams to provide expert design and guidance on the usage of SFDC
Lead a team of SFDC Support Engineers by mentoring and leading by example
Provide development solutions to meet these requirements
Handson functional testing and validation of business requirements and system functionality
Contribute on select projects through the development lifecycle: understanding business requirements, implementation, and support
Maintain, support, and contribute to the design of multiple salesforce instances (sandbox, test, production)
Salesforce Support: Serve as the primary point of contact for all Salesforcerelated inquiries, issues, and user support requests. Respond to and resolve tickets in a timely manner, ensuring user satisfaction and mínimal disruption to business operations
CRM

Analytics Support:

Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis.

Help validate data, troubleshoot data-related issues, and support data integrity initiatives- SFDC

Integrations Support:

Collaborate with the integration team to troubleshoot and resolve issues related to Salesforce integrations with other systems, such as ERP, marketing automation, and customer support tools.

Assist with data synchronization and troubleshooting data flow issues- Apex Code Support: Read and understand Apex code to assist with troubleshooting and resolving issues related to customizations and enhancements.

Collaborate with developers to analyze code and provide recommendations for improvements or bug fixes- Basic AWS Functionality: Have a foundational understanding of AWS cloud services and how they can integrate with Salesforce.

Assist our team with basic AWS functionality tasks, such as data backup and restore, data migration, and integration with AWS services

Minimum Qualifications- Bachelor/Master's degree in computer science or related discipline- 8+ years of Salesforce Administration or Development knowledge with prior experience is preferred to join our team- You must demonstrate to us exceptional verbal and written communication skills, communicate effectively with the customers and at all levels of the organization- You need experience with Salesforce Administrator / Advanced Administrator- Certifications are preferred along with keeping your knowledge up to date with Salesforce releases, features, security patches, and best practices- Bring your knowledge of building/troubleshooting reports and dashboards- You need the ability to always place the customers first and effectively prioritize, escalate customer issues as required- Experience with AWS (Amazon Web Services) functionality and its integration with Salesforce- Salesforce Advanced level developer or Administrator certification is a plus
Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.

We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do.

Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.

Ready to shape the world and your future? Join us

Benefits:

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

Learn more about our benefits in the U.S. by visiting
Salary transparency

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of cr