Harold Moses

Highly experienced Technical Writer with Cloud and System-Admin experience that understands Engineering and the value that concise, accurate documentation brings to an organization and its users. Experience within a highly Agile environment with 8+ years’ experience within DevOps and Network Security organizations – 12 years’ total relevant experience.

Knowledgeable practitioner of Technical Writing best practices.

Professional Experience

August 2023 – Present

Cruise – Sr. Document Controller II

Responsible for complete document lifecycle for QAQC team overseeing technical operations for Autonomous Vehicle fleet operations and maintenance. Drove initiative and developed interactive training modules for service technicians to improve competency and reduce service time while maintaining the highest levels of consistent quality. Maintained and developed technical documentation for Autonomous Vehicle maintenance and service.

April 2022 – June 2023

CloudConnexa (formerly OpenVPN Cloud) - Principal Technical Writer

Improved user engagement of cloud documentation 10%+ YOY. Effectively worked with a diverse, multi-talented, globally distributed team. Responsible for migration, information architecture, content creation / management (Knowledge Base, User Guides, Tutorials, Video inventory, API documentation, Release Notes) of the newly redesigned cloud documentation website from concept to implementation. Assisted Product Management in creating a uniform, easy-to-understand UX for the cloud product users.

Feb. 2022 – April 2022

F5 - Sr. Technical Writer

(SHAPE was acquired by F5) Responsible for cloud security documentationfor bot security product. Worked with

Developers and Product Management to produce effective, succinct user documentation for end users.

June 2020 – April 2022

SHAPE Security - Sr. Technical Writer

Responsible for cloud security documentation for bot security product. Worked with Developers and Product Management to produce effective, succinct user documentation for end users.

Sept. 2019 – April 2020

Airbnb - Host Communications Writer II

Developed and maintained web-based technical documentation in GitHub for Production and Data Security Teams.

    •Worked with S3 configuration, Policy, and Role management with Terraform and Sentinel

​    •Approved S3 PRs

   •Developed User Guide for role-based access tool used by Airbnb

   •Wrote and shepherded documents to build out Knowledge Base to curtail service requests on Security Engineers

Jan 2017 – July 2019

Sony Interactive (PlayStation) - Systems Engineer II

Worked in role as Software Systems Engineer to support my teams’ growing Cloud infrastructure.

   •Tasked with Network access for cross platform teams

       •LDAP Administrator; added and created users to access Network platforms for EC2, C* and other DB Clusters

   •Cloud Cost Management (AWS)

       • Tasked with managing-to-budget Cloud Infrastructure costs

       ​• Capacity Management — Assisted the purchase of EC2 capacity-based need/budget

       ​• Metadata Management — Worked with AWS tagging system for virtual resources for bill-back and metrics pipeline

Aug 2015 - July 2019

Sony Interactive (PlayStation) - Technical Writer

Developed and maintained documentation for DevOps team, which included process documentation for Network Access, Change Management and Security procedures. Developed and maintained documentation of real-time monitoring application used by NOC to triage network impacting incidents.

   •Developed User Guides

   •Developed dependency mapping flow-charts from documentation to present high-level view

Helped maintain Confluence Knowledgebase for DevOps team. Helped re-organized site into a more intuitive format. Created tagging system in Confluence to improve ease of search across growing document-set.

May 2015 - Aug 2015

PlayStation - Technical Writer Intern

Developed and maintained Root Cause Analyses for Engineering teams. Worked with Engineers and DevOps teams to document Root Cause of Network impacting incidents that affected User Experience and Revenue. Resulted in fewer incidents from increased learning. Presented findings to Engineers and Management across various distributed teams via WebEx.

Dec 2014 - May 2015

Wagnon Strategies - Technical Writer

Researched wrote and edited copy of Wiki templates for Crisis Managementmarketing company. Resulted in decreased response time from companies dealing with critical Incidents.

BA Professional and Technical Writing

The University of Arkansas at Little Rock

MA Professional and Technical Writing (2 years) with a cognate in Software Engineering

The University of Arkansas at Little Rock