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    AV Support Analyst - Seattle, United States - TEKsystems

    TEKsystems
    TEKsystems Seattle, United States

    5 days ago

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    Description

    Job Description

    Job Description

    Top Skills' Details

    1) Enterprise level helpdesk support - 100% remote troubleshooting
    2) Point of Sales(POS)/Retail environment support(network based registers, network based scanners/printers, AV Equipment, tablet/MDM support)
    3) Network Troubleshooting Experience (ability to troubleshoot wireless network connectivity, port activation, etc)

    Secondary Skills - Nice to Haves

    • Field technician
    • helpdesk troubleshooting
    • imaging equipment
    • windows 10
    • ServiceNow
    • hardware installation
    • software installation
    • HW troubleshooting
    • Helpdesk
    • Support Desk
    • POS
    • Retail
    • Tablets
    • Printers
    • Infrastructure projects


    Deployment projects for stores across North America ranging from network based POS registers, network based scanners/printers, AV equipment and tablets/MDM support. These support analysts will be working with the installation technicians to provide the remote testing/troubleshooting once the equipment is plugged in and powered on.

    TECHNOLOGY SUPPORTING
    - Supporting all the new stores IT Equipment installations
    - Eliminating Wave registers, and moving towards HP RP9, HP EliotOne 800 Point of Sales (POS) registers.
    - Printers: Epson TM-L90, Epson TM-88 III-VI, Bixolon SRP-300
    - EMV: (chip readers/C.C. machine)
    - Scanners: (Honeywell Genesis, Honeywell 7580 Gen6, Honeywell Xenon
    - Pin Entry Device (PED): Veriphone VX820
    - POS OS: Windows 10
    - POS Retail SW: Oracle Simphony
    - Store Production Controllers (SPC): HW -Dell Wyse Thin Client, HPE ProLient DL20 (Gen: 9,10)
    - DriveThru equipment & peripherals: Drive Thru Display Order Screen (DOS), Kanex pro, El Gato, AT-91 Diagnostics device, balun & associated power supplies.
    - Digital order manager (DOM) HW: Surface Pro 4, Aava Inari 10 Tablet.
    - Network HW: Cisco Routers & Switches (Meraki's)
    - Ticketing System: ServiceNow
    - Deployment Software: Marimba 8.0 -SW distributor. (Scan POS, track, log and identify software installs)
    - VNC - Virtual Network Connection - Remote tools for POS Endpoints.
    - Splunk - SQL queries
    - Jira, confluence, OneNote, Microsoft Teams, SharePoint - Technical documentation. Used as reference and as a KB (How to procedures, known issues, etc..)
    - Microsoft Excel - used to track store installs (document daily tasks, installs, close-outs, etc..)
    - Answering phones calls for adhoc cup labeler installations and cable runs
    - Supporting all that in the initial job description and validating installations (adherence to Install Playbook Guidelines)

    If having Field Techs experience too, will also hit the ground running a lot faster and will be able to support Field Technicians with installation and troubleshooting HW/SW configuration triage issues, because they have done it themselves and can visualize what they're doing and asks the right questions.

    REMOTE WORK: 100% remote.
    - Must have designated area at home that is quiet to work and professional setting. Must have Desk and extra monitor for this position.
    - We will provide laptop, docking station, power cord, and genesis phones. (Easier to work with two monitors)
    - Because they have team calls via MS Teams, they want people to work professionally.

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