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    Customer Support Analyst - Seattle, United States - edgecomputingassociation

    edgecomputingassociation
    edgecomputingassociation Seattle, United States

    2 days ago

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    Description

    Location Seattle, Washington ,

    United States

    Job Description

    Role

    The Day Shift Customer Support Analyst at Ambra Health (now part of Intelerad) is a full-time, exempt position. You will be a primary technical resource for Ambras customers, which range from major hospital networks to small radiology facilities. As a member of the Support team, you will play an integral role in ensuring our software is properly configured and is working effectively and efficiently at all times. You will be responsible for real-time troubleshooting of Ambras products and software and be expected to resolve cases submitted by our customers in a timely manner. The Customer Support Analyst reports directly to a Team Lead.

    This is a remote position.

    Responsibilities

    Answer phone calls, chats and tickets for existing Ambra customers.

    Work within the platform to troubleshoot complex issues and configurations.

    Understand the complexity of the system to better resolve issues.

    Effectively utilize multiple software tools to ensure rapid resolution of customer cases.

    Work with existing Analysts/Senior Analysts to manage the case queue.

    Properly escalate technical issues internally when necessary.

    Install and configure Ambras software to assist in customer deployments.

    Participate in, and potentially lead, ad hoc projects to help improve Ambras support operations.

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