Jobs
>
Seattle

    Application Support Analyst - Seattle, United States - Truist Financial Corporation

    Truist Financial Corporation
    Truist Financial Corporation Seattle, United States

    2 weeks ago

    Default job background
    Description

    The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

    Need Help?

    If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

    Regular or Temporary

    Regular

    Language Fluency: English (Required)

    Work Shift

    1st shift (United States of America)

    Please review the following job description Summary

    Responsible for designated "business-as-usual" application maintenance and user support tasks/processes for a suite of business applications and collaboration platforms. Serve as a business process and application workflow subject matter expert. Partner with IT and vendor Production Support, Product Development and Help Desk teams, and line of business stakeholders and end-users to ensure effective design and implementation of new business applications and integration solutions, and enhancements to existing systems and workflows.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

    • Support of Salesforce, Zywave, SharePoint (intranet), M365/Teams, OneSpan, Box, ePayPolicy, retail insurance data & analytics reporting, and administrative tasks for Sagitta and ImageRight.
    • Perform designated application maintenance and user support tasks/processes for a suite of applications and collaboration platforms.
    • Provide technical team (Insurance Automation Support) members and users with assistance solving application related problems, such as malfunctions and program problems.
    • Collaborate with IT Systems Analysts and Agile development teams to troubleshoot and remediate application issues and recommend application configuration changes/enhancements to support business requirements and workflow improvements.
    • Partner with other Operations and Administration support teams to review, recommend and implement business process changes in alignment with business requirements, system functional capabilities, and risk management best practices.
    • Identify and socialize workflow optimization opportunities through system integration, automation and machine learning.
    • Provide project management for smaller projects by coordinating IT, Admin/Operations and line of business resources as necessary to achieve successful outcomes.
    • Serve as a key liaison between line of business and Application Delivery Services (ADS).
    Required Qualifications

    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Bachelor's degree (business/finance, marketing, computer science, information technology, or a related field) or equivalent combination of education and comparable work experience
    • Highly effective written/verbal communication and facilitation skills
    • Ability to work independently as well as collaboratively within teams
    • Demonstrated problem solving and solution development skills
    • Ability to manage routine projects with appropriate guidance and supervision
    • Strong multi-tasking, prioritization and organizational skills
    • Expert skills in basic computer applications, such as Microsoft Office software products

    The annual base salary for this position is $75,000 - $85,000.

    General Description of Available Benefits for Eligible Employees of TIH

    All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by Full time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our Benefits site. Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on Full time or part-time status, position, and division of work.

    This position is part of TIH.

    Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release for details.

    TIH Insurance Holdings, LP (TIH) supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. TIH is a Drug Free Workplace.

    EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

  • Compu-Vision Consulting

    IT Support Analyst

    1 week ago

    Compu-Vision Consulting Seattle, United States

    Position: IT Support Analyst · Location: Seattle WA (Onsite) · Duration: 6 months. · Required: · • High School Diploma required · • 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and pract ...

  • Neighborcare Health

    EHR Support Analyst

    1 week ago

    Neighborcare Health Seattle, United States

    Purpose · The IT Clinical Support Specialist performs electronic health record, electronic dental record and electronic practice management end user support, application training, workflow design/development, project implementation, and documentation. This position is a member o ...

  • Hitech Advisors

    Information Technology Support Analyst

    2 weeks ago

    Hitech Advisors Seattle, United States

    As a Technical Support Engineer, for our client, you are helping in resolving technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems. · Responsibilities also include performing Asset management, ...

  • Sound Transit

    Senior Desktop Support Analyst

    1 week ago

    Sound Transit Seattle, United States

    Hourly range is $55k to $130k, with a midpoint of $85k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market. · This is a term-limited position expected to last 4 years 10 months. · Sound Tra ...

  • Seattle Public Schools

    Advanced Learning Program Support Analyst

    6 days ago

    Seattle Public Schools Seattle, United States

    This positions responsibility is to support identification processes, customer care data collection and management, analysis, planning, and communication among school personnel, parents, advanced learning personnel, and central staff in support of t Support Analyst, Support, Prog ...

  • Agfa

    Customer Support Analyst Tier I

    4 days ago

    Agfa Seattle, United States

    , is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB). At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Im ...

  • Intelerad Medical Systems Incorporated

    Customer Support Analyst

    2 weeks ago

    Intelerad Medical Systems Incorporated Seattle, United States

    **Customer Support Analyst - Day Shift** · Seattle, WA, USA · Full-time · **Company Description** · Improving healthcare through innovative technology is at the core of Intelerads work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem ...

  • edgecomputingassociation

    Customer Support Analyst

    2 weeks ago

    edgecomputingassociation Seattle, United States

    Location Seattle, Washington , · United States · Job Description · Role · The Day Shift Customer Support Analyst at Ambra Health (now part of Intelerad) is a full-time, exempt position. You will be a primary technical resource for Ambras customers, which range from major hosp ...

  • Starbucks

    business analyst, Store Development Support Services

    1 week ago

    Starbucks Seattle, United States

    Now Brewing – business analyst, Store Development Support Services #tobeapartner · From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for ...

  • Neighborcare Health

    EHR Support Analyst

    2 weeks ago

    Neighborcare Health Seattle, United States

    PurposeThe IT Clinical Support Specialist performs electronic health record, electronic dental record and electronic practice management end user support, application training, workflow design/development, project implementation, and documentation. This position is a member of th ...

  • Mygwork - Lgbtq+ Business Community

    Capacity Planning Analyst, Selling Partner Support Global Planning

    3 weeks ago

    Mygwork - Lgbtq+ Business Community Seattle, United States

    This position will lead efforts to optimize headcount capacity across operations sites globally to help meet service expectations for end customers while minimizing variable costs and establish strong mechanisms to meet planning accuracy targets and adjust to ongoing changes in c ...

  • The Ladders

    Support Enablement Content Analyst

    1 week ago

    The Ladders Bellevue, United States

    Smartsheet is looking for an enthusiastic Support Enablement Content Analyst who is responsible for developing content outlines and evaluating technical Support training curricula and programs for our Support team. This role outlines and coordinates documentation and materials to ...

  • Evergreen Home Loans

    LOS Admin Support Analyst I

    2 weeks ago

    Evergreen Home Loans Bellevue, United States Full time

    Discover what's possible with Evergreen. · We're looking to add people who feel the same way we do about our customers, our associates and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get ...

  • Saxon Global

    Application Support Analyst III

    2 weeks ago

    Saxon Global Bellevue, United States

    Local onsite preferred, but open to remote candidates. · At least 3 years relevant experience required. Competent in application support for OnPoint LXP. Work with moderate guidance on escalated issues and prioritize, investigate and resolve them with minimal guidance from other ...

  • Bittrex

    Customer Support Analyst

    2 weeks ago

    Bittrex Bellevue, United States

    **Customer Support Analyst** · at Bittrex Seattle, WA Bittrex, the leading blockchain technology provider and cryptocurrency exchange, is hiring **Customer Support Analyst.** We are looking for talented individuals that will help us push the boundaries of blockchain technology a ...

  • Insight Global

    Desktop Support Analyst

    2 weeks ago

    Insight Global Redmond, United States

    We are seeking an experienced IT Support & operations candidate to join our team on one of the flagship Xbox game studios. This role will assist in helpdesk, break fix, troubleshooting, and ticketing. Additionally, this position will help with onboarding & provisioning of new har ...

  • Insight Global

    Business Support Analyst

    1 week ago

    Insight Global Bothell, United States

    Job Description · The Business Support Analyst plays an integral role on this team by coordinating support activities to meet the needs of customers, including but not limited to; coordinating research and resolution of customer billing issues; responding to and resolving custome ...

  • BCforward

    Support Analyst

    3 weeks ago

    BCforward Redmond, United States

    Support Analyst · BCforward is currently seeking a highly motivated Support Analyst opportunity in Redmond, WA. · Position Title: Support Analyst · Location: Redmond, WA · Anticipated Start Date: ASAP · Please note this is the target date and is subject to change. BCforward wi ...

  • BCforward

    Support Analyst

    3 weeks ago

    BCforward Redmond, United States

    Support AnalystBCforward is currently seeking a highly motivated Support Analyst opportunity in Redmond, WA.Position Title: Support AnalystLocation: Redmond, WAAnticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official n ...

  • Randstad

    support analyst

    3 weeks ago

    Randstad Redmond, United States

    support analyst. · redmond , washington · posted march 21, 2024 · job details · summary · $21 - $26 per hour · contract · no requirements · category computer and mathematical occupations · reference1046295 · job details · job summary: · Support Technician needed for Contract oppo ...