- Provide daily support for Epic electronic health record, practice management, and electronic dental record application support and training for end users. Participate in a support or project management capacity role in Epic maintenance, configuration, and upgrades.
- Provide support for ancillary systems associated with delivery of Epic to our customers (Citrix sessions, access troubleshooting, user account administration and support).
- Consult with administrative and clinical users to identify problems and resolutions related to applications and functionality.
- Provide project estimates and project management for application implementation. Assist in software configuration.
- Develop and maintain process documentation including current workflows, requirements, functional specifications, user manuals, procedures, and knowledge base articles. Monitor interfaces. Troubleshoot and resolve application issues. Setup user accounts and provider credentials in Epic.
- Respond to user level and configuration/build level support questions related to Epic. Ensure that clinical content meets HIPAA regulatory and compliance requirements. Be familiar with electronic health record trends and emerging developments.
- Lead and participate in projects involving Epic upgrades, modifications, and design or workflow changes. This can include managing and coordinating schedules, resource allocation, communications with the Neighborcare Health team, and our
- electronic health record vendors; risk assessment, problem remediation, post implementation support, and other typical project management duties and responsibilities.
- Participate in the development and implementation of goals, work plans, performance measures and continuous improvement of service delivery to assist in attaining the program, department and/or organization's initiatives, goals and strategies, and mission through a spirit of service, teamwork and respect. Team with other employees, follow direction and perform under time and multitask pressure.
- Comply with applicable federal, state and local laws and regulations, Neighborcare Health policies and procedures, including Neighborcare Health Privacy, Security and Compliance policies and procedures, HIPAA, Code of Conduct, and the Federal Tort Claims Act (FTCA)
- Actively participate in Quality Improvement program and activities; initiate Quality projects and/or process improvement to attain quality service delivery.
- Other duties as assigned.
- Electronic health record, electronic practice management, electronic dental record systems and their use in medical/dental practices.
- Provide ongoing subject matter expertise training and support for all staff and team members including troubleshooting and
- Attend training sessions or uses self-learning as available.
- In-depth experience implementing/configuring/supporting Epic.
- Excellent verbal and written communication skills.
- Ability to work independently, organized and detail oriented. Prioritize and complete work per the requirements of the
- organization and team.
- Flexible and positive attitude with strong customer service skills. Backfilling/crosstraining with team as needed
- Ability to multi-task as needed and perform under pressure.
- Working knowledge of Microsoft Office applications (Word, Excel, Power Point, Project, Visio, etc.)
- Knowledge of relational database concepts and design.
- Strong workflow analysis and documentation skills.
- Data analysis experience.
- A positive attitude, with a can-do spirit.
- Ability to find solutions to problems and proactively resolve them.
- Collaborative and team building skills.
- Ability and affinity for work and collaboration with a diverse population of providers and staff.
- Project management experience preferred.
- Detailed knowledge of clinical operations preferred.
- Familiarity with Community Health Center Clinics as a service model preferred.
- Minimum four years' experience in a clinical healthcare environment required
- Minimum three years' experience using Epic required
- Minimum one year experience using Wisdom, Cadence, Prelude, MyChart, Reporting Workbench, and Dashboards
- Serving patients
- Serving each other
- A warm welcome
- Caring
- Respect
- Working together
- Trusting Relationship
-
Information Technology Support Analyst
4 days ago
Hitech Advisors Seattle, United StatesAs a Technical Support Engineer, for our client, you are helping in resolving technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems. · Responsibilities also include performing Asset management, ...
-
IT Support Analyst
3 weeks ago
Compu-Vision Consulting Seattle, United StatesPosition: IT Support Analyst · Location: Seattle WA (Onsite) · Duration: 6 months. · Required: · • High School Diploma required · • 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and pract ...
-
IT Support Analyst
3 weeks ago
Davis Wright Tremaine Seattle, United StatesThis is an exciting opportunity to work for one of the top law firms in the U.S. Davis Wright Tremaine LLP is looking for an Information Technology Support Analyst to join our team in our Seattle, Portland, Los Angeles, San Francisco, or Anchorage offices. This position offers th ...
-
Customer Support Analyst
3 days ago
edgecomputingassociation Seattle, United StatesLocation Seattle, Washington , · United States · Job Description · Role · The Day Shift Customer Support Analyst at Ambra Health (now part of Intelerad) is a full-time, exempt position. You will be a primary technical resource for Ambras customers, which range from major hosp ...
-
Customer Support Analyst
3 days ago
Intelerad Medical Systems Incorporated Seattle, United States**Customer Support Analyst - Day Shift** · Seattle, WA, USA · Full-time · **Company Description** · Improving healthcare through innovative technology is at the core of Intelerads work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem ...
-
SAP support analyst
2 weeks ago
Radyant Inc. Seattle, United StatesWe need consultants who have clearance or who are eligible to avail one. · SAP Support Analyst · SAP Site Support will be responsible for managing and resolving issues related to SAP systems, this resource will be responsible for SAP updates, troubleshooting, and resolving SAP W ...
-
Network Support Analyst
2 weeks ago
Costco Seattle, United StatesCostco IT is responsible for the · technical future of Costco Wholesale , the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere ...
-
POS Support Analyst
2 weeks ago
Georgia IT Inc Seattle, United StatesJob Title: POS Support Analyst · Location : Seattle, WA Remote (PST Time) · Duration 6 months · Rate: DOE · Work Authorization - USC, GC, GC-EAD, H4EAD, L2EAD, TN · Role Experience needed: · Experience installing, upgrading troubleshooting, and handling · POS break/fix issues ...
-
AV Support Analyst
3 weeks ago
TEKsystems Seattle, United StatesJob Description · Job DescriptionTop Skills' Details · 1) Enterprise level helpdesk support - 100% remote troubleshooting · 2) Point of Sales(POS)/Retail environment support(network based registers, network based scanners/printers, AV Equipment, tablet/MDM support) · 3) Network T ...
-
Application Support Analyst
3 days ago
Truist Financial Corporation Seattle, United StatesThe position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? · If you have a disability and need assistance with the application, you can reques ...
-
Deal Support Analyst
2 weeks ago
Palantir Technologies Seattle, United StatesA World-Changing Company · At Palantir, we're passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new me ...
-
EHR Support Analyst
3 days ago
Neighborcare Health Seattle, United StatesPurposeThe IT Clinical Support Specialist performs electronic health record, electronic dental record and electronic practice management end user support, application training, workflow design/development, project implementation, and documentation. This position is a member of th ...
-
Starbucks Seattle, United StatesNow Brewing – business analyst, Store Development Support Services #tobeapartner · From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for ...
-
SAP site support analyst
3 weeks ago
Radyant Inc Seattle, United StatesSAP Support Analyst · SAP Site Support will be responsible for managing and resolving issues related to SAP systems, this resource will be responsible for SAP updates, troubleshooting, and resolving SAP WMS systems, Training will be provided on WMS if required. · Onsite job- Only ...
-
Support Analyst
2 weeks ago
Randstad North America, Inc. Redmond, United StatesSupport Technician needed for Contract opportunity with Randstad Digital's client in Redmond WA Our client is looking for a strong customer focussed support person for their team. Requirments: 1-2 years Customer Service experience 1-2 years. Support Support Analyst, Support Techn ...
-
Amazon Seattle, United StatesCapacity Planning Analyst, Selling Partner Support Global Planning · Job ID: | Services LLC · This position will lead efforts to optimize headcount capacity across operations sites globally to help meet service expectations for end customers while minimizing variable costs and ...
-
Mygwork - Lgbtq+ Business Community Seattle, United StatesThis position will lead efforts to optimize headcount capacity across operations sites globally to help meet service expectations for end customers while minimizing variable costs and establish strong mechanisms to meet planning accuracy targets and adjust to ongoing changes in c ...
-
IT Support Analyst
3 weeks ago
Davis Wright Tremaine Bellevue, United StatesThis is an exciting opportunity to work for one of the top law firms in the U.S. Davis Wright Tremaine LLP is looking for an Information Technology Support Analyst to join our team in our Seattle, Portland, Los Angeles, San Francisco, or Anchorage offices. This position offers th ...
-
LOS Admin Support Analyst I
4 days ago
Evergreen Home Loans Bellevue, United States Full timeDiscover what's possible with Evergreen. · We're looking to add people who feel the same way we do about our customers, our associates and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get ...
-
Business Support Analyst, Gaming Studio
3 weeks ago
Aquent Seattle, United StatesOverview · Placement Type: · Temporary · Salary (USD): · $34 - $39/hr · Start Date: · Aquent Studios is hiring a Business Support Analyst to join our team with the Microsoft Gaming Studio · The main function of a Business Systems Analyst is to perform the analysis, design, imp ...
EHR Support Analyst - Seattle, United States - Neighborcare Health
Description
PurposeThe IT Clinical Support Specialist performs electronic health record, electronic dental record and electronic practice management end user support, application training, workflow design/development, project implementation, and documentation. This position is a member of the Clinical Systems Applications Team and responsible for resolving issues, assessing processes, collaborating with other staff and providers to develop solutions resulting in efficient and functional workflows for our clinics, and representing Neighborcare Health in collaboration with our application and interface vendors.
Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More This position is eligible for the Staff Referral Program
Key responsibilities:
Required for this job:
Required: High School Diploma, GED or equivalent.
Preferred: Bachelor's degree
Years of Relevant Experience Required:
Required: Valid Drivers' License
Preferred: Epic Certifications/Proficiencies for EpicCare Ambulatory, Cadence, Prelude, Wisdom, MyChart
Our MissionThe mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.
About our Service CommitmentsOur service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here,
Compensation
The wage range for this position is minimum $76,107.20to $105,096.00 maximum.
Compensation will be determined based on years of relevant experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)