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    Network Support Analyst - Seattle, United States - Costco

    Costco
    Costco Seattle, United States

    3 weeks ago

    Costco background
    Description
    Costco IT is responsible for the

    technical future of Costco Wholesale , the third largest retailer in the world with wholesale operations in fourteen countries.

    Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

    As proof, Costco ranks

    seventh in Forbes "World's Best Employers" .

    This is an environment

    unlike anything in the high-tech world

    and the secret of Costco's success is its culture.

    The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes.

    Our employees and our members come FIRST.Costco is well known for its generosity and community service and has won many awards for its philanthropy.

    The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

    Come join the

    Costco Wholesale IT family . Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

    Network Support Analysts

    are responsible for monitoring and maintaining the company's network systems.

    They test and analyze all network facilities components, (including hardware, software, and power), monitor systems, track performance and status, and help to identify and repair network failures.

    Network Support Analysts coordinate the details of a network outage, which includes the occasional emergency replacement of inoperable equipment to reduce the impact to the business, and they partner with service providers to restore service.

    Network Support Analysts work the incident queue (including opening, prioritizing, troubleshooting, following-up, notifying, escalating, communicating, and documenting) and pull in additional resources as needed for incident resolution.


    This Network Support Analyst is responsible for ensuring minimal enterprise wide network downtime to our business by proactively troubleshooting network issues and partnering with our service providers to drive towards service restoration.

    This position includes utilizing network support tools and network support best practices to drive towards incident resolution.

    The Network Support Analyst is expected to have and exhibit excellent member service and communication skills when handling hotline calls, interfacing with the business and other stakeholders in our IS Division.

    Incident documentation skills are paramount to ensure all troubleshooting steps of the incident are captured and can be easily consumable to communicate up to superiors when needed.

    If you want to be a part of one of the worldwide

    BEST companies "to work for",

    simply apply and let your career be reimagined.


    ROLE

    Configures and deploys Cisco equipment.


    Reviews and processes Network CARTS fulfillment requests.


    Supports and processes Network CARTS project tasks.



    Attends scheduled training to ensure ability to support existing and future state network environments: Warehouse, Depot, Data Center, Regional Office, Colocation, and Cloud.


    Understands ITIL/CARTS incident, problem, change, knowledge, and request processes.


    Recommends or implements improvements on team processes and procedures.


    Ensures that incident documentation is comprehensive, accurate, and complete.



    Provides direction and/or guidance to customers, teams, and other support members regarding daily activities, project initiatives, deployment activities, and support issues.


    Builds and maintains cooperative, collaborative, effective relationships.


    Provides answers to users by identifying issues, researching answers, and guiding users through corrective steps.


    Provides necessary technical assistance and ensures compliance to established rules and techniques for keeping track of performance.


    Fixes problems in LAN infrastructure, testing, and configuring software.


    Evaluates network performance to improve the network.


    Schedules upgrades and maintenance without interrupting business workflow.


    Provides technical direction and provides network systems training to coworkers.


    Works with vendors to get needed equipment for the networks and systems.


    Detects, analyzes, and resolves network switching and transmission system problems while minimizing impact on customer service.


    Differentiates between primary and secondary network failures.



    Works the Network Support incident queue including opening, prioritizing, troubleshooting, following-up, notifying, escalating, communicating, documenting, and pulling in additional resources as needed for incident resolution.

    This includes dispatching Local Exchange Carriers (LECs), escalating, and working with supplier(s) per established Network Support escalation guides.


    Answers and contributes to Network Support hotline calls to support end users and minimize business disruption.


    Responds to Network Support email inquiries and requests.


    Writes out Network Support proactive daily task list.


    Delegates assigned tasks in Smartsheet.


    Leads and participates in weekly team meetings.


    Opens and monitors Cisco TAC cases on faulty Cisco equipment and sees through to completion.


    Audits and oversees corporate office data closets.


    REQUIRED

    Minimum 1-year experience in support related field or 1-year company experience with network training.


    Basic understanding of Ethernet, Fiber, Frame Relay, AVPN, ISDN, Dedicated IP, and Routing protocols.


    Basic knowledge of network hardware and software including routers, switches, and wireless controllers.


    Basic understanding of subnetting, vlans, and network topology.


    Excellent written/verbal communication skills, telephone etiquette, and customer service skills.


    Advanced skills in troubleshooting and analysis with incidents and problems.


    Experience or understanding of ITIL/CARTS incident, problem, change, knowledge, and request processes.


    Demonstrated strong work ethic and positive, mature, professional attitude.


    Must be self-motivated and able to work independently, with little supervision.


    Process oriented, understands the benefits of processes, and the need for compliance.


    Ability to explain or communicate technical terms to non-technical audiences.


    Actively look for, recommend or implement improvements on team processes and procedures.


    Must be able to work well under pressure and within time constraints.


    Innovative, creative, and extremely responsive with a strong sense of urgency.


    Must be a team player and work cooperatively with others sharing ideas, collaborating and ultimately putting team goals first.


    Demonstrated strong organization skills in order to meet tight deadlines.


    A strong understanding of Google Suite.


    Occasional travel may be required.



    Able to support off hours work as required including weekends, holidays, and 24/7 on call responsibilities on a rotational basis.

    Recommended

    Minimum 1-year Costco warehouse/depot operations experience.


    Good understanding of Costco business warehouse and depot equipment.


    Basic knowledge of Network monitoring tools to assist in problem determination and resolution.


    Studying for or have CCNA certification.


    Networking degree.


    ITIL Foundation Certification.


    Knowledge of scripting languages (Python, Google Apps Script, etc.)

    Required Documents


    • Cover Letter
    • Resume
    California applicants, please click

    here

    to review the Costco Applicant Privacy Notice.


    Pay Range:
    $ $45.67


    We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

    Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer.

    Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-

    If hired, you will be required to provide proof of authorization to work in the United States.

    Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

    #J-18808-Ljbffr
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