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    IT Support Analyst - Seattle, United States - Compu-Vision Consulting

    Compu-Vision Consulting
    Compu-Vision Consulting Seattle, United States

    3 weeks ago

    Default job background
    Description

    Position: IT Support Analyst

    Location: Seattle WA (Onsite)

    Duration: 6 months.

    Required:


    • High School Diploma required
    • 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and attentive to timelines
    • ttention to detail and the ability to manage competing priorities
    • Creative, flexible with solid troubleshooting skills
    • Proven ability to function well in a team environment
    • Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiences
    Preferred:


    • BS/BA degree preferred, but not required
    • +, Network+ Certifications (or similar)
    • Mac OS X use and support
    • Supporting Windows clients; Windows 7, 8.x, 10, and 11
    • Basic computer networking
    • Microsoft Office suite for Windows and Mac platforms
    • ctive Directory infrastructure
    • Office 365 use and management
    • Scripting in PowerShell or similar
    Physical Requirements

    Able to lift 25+ pounds

    Sufficient dexterity to assemble/repair computer hardware, peripherals, and associated furniture.

    Provide support to end-users


    • Triage and assign tickets, taking ownership of assigned tasks.
    • Troubleshoot Mac OS, Windows 8, Windows 10 , and Windows 11 operating systems.
    • Install, configure and troubleshoot hardware, software, and peripheral components such as lab equipment, monitors, keyboards, printers, AV conferencing devices, and Cisco phones.
    • Document work and contribute to knowledge base
    • Triage and assign tickets as appropriate
    • Taking ownership of assigned tickets and tasks
    • Ensure that all tickets are properly supported and resolved in a timely manner.
    • Create knowledge articles for use by users and teammates.
    • Review knowledge articles and provide updates and changes to process as needed.
    • Provide input and suggestions for efficiency/improvement for operational processes.
    Manage workstations


    • Deploy and decommission workstations.
    • Troubleshoot system hardware (Apple and Lenovo) and manage repairs for defective devices.
    • Create and maintain system/software deployment images and scripts.
    • Manage hardware inventory and keep records of system location / movements.
    Control access to systems


    • Manage Active Directory users, security groups, distribution groups, service accounts, and computer objects.
    • Follow documented processes to manage access to company resources.
    Develop and streamline departmental processes


    • Provide input and suggestions for efficiency/improvement for operational processes.
    • Triage and assign tickets as appropriate
    • Taking ownership of assigned tickets and tasks
    • Ensure that all tickets are properly supported and resolved in a timely manner.
    • Create knowledge articles for use by users and teammates.
    • Review knowledge articles and provide updates and changes to process as needed.
    • Provide input and suggestions for efficiency/improvement for operational processes.
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