Customer Support Analyst - Bellevue, United States - Bittrex

Description

**Customer Support Analyst**

at Bittrex Seattle, WA Bittrex, the leading blockchain technology provider and cryptocurrency exchange, is hiring **Customer Support Analyst.** We are looking for talented individuals that will help us push the boundaries of blockchain technology and drive innovation within the industry. If this sounds like you, we would love to have you join our rapidly growing team.

The Customer Support Analyst role is responsible for customer interaction and communication, through support ticketing, live chat, and telephone, to resolve user issues in an efficient and timely manner. This role will utilize established workflow processes for proper user issue resolution and will follow best practices for providing an optimal customer experience.

****Primary Job Responsibilities / Essential Functions:****

Respond in a professional manner to customer concerns via telephone, chat, and ticketing based software

Strong time management and prioritization skills

Excellent problem solving and troubleshooting skills to determine proper issue resolution

Effective written and verbal communication skills

Attention to detail and dedication to the customer service experience

Ability to quickly learn and employ new and existing workflows as business needs evolve

Strong working knowledge of Microsoft Office Suite, especially Excel, Word, Outlook, and PowerPoint;

Other tasks as necessary

****Job Requirements & Qualifications, skills, and abilities:****

High School Diploma or equivalent

2+ years of experience working in technical / financial services customer support environment

Demonstrated ability to create and communicate customer support best practices

Ability to learn and apply customer support best practices

Technical aptitude for navigating customer support environment.

Can articulate and formulate decisions into training for a support team

Excellent judgment and decision making

Excellent written and verbal communication

Bittrex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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