- Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
- Help to service and maintenance audio-visual equipment as needed.
- Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
- Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
- Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
- Fully document all service management incidents and requests in ServiceNow ITSM Suite
- Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions.
- Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
- Assist in the mentoring and training of all TSA II team members.
- Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
- Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
- Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
- Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
- 5+ years of help desk support experience
- High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
- Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
- Exposure to ITIL foundational structures
- Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
- Bachelor's degree
-
Support Analyst
4 days ago
BCforward Redmond, United StatesSupport Analyst · BCforward is currently seeking a highly motivated Support Analyst opportunity in Redmond, WA. · Position Title: Support Analyst · Location: Redmond, WA · Anticipated Start Date: ASAP · Please note this is the target date and is subject to change. BCforward wi ...
-
Support Analyst
1 week ago
Randstad North America, Inc. Redmond, United StatesSupport Technician needed for Contract opportunity with Randstad Digital's client in Redmond WA Our client is looking for a strong customer focussed support person for their team. Requirments: 1-2 years Customer Service experience 1-2 years. Support Support Analyst, Support Techn ...
-
Support Analyst
6 days ago
BCforward Redmond, United StatesSupport AnalystBCforward is currently seeking a highly motivated Support Analyst opportunity in Redmond, WA.Position Title: Support AnalystLocation: Redmond, WAAnticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official n ...
-
IT Support Analyst
2 weeks ago
Davis Wright Tremaine Bellevue, United StatesThis is an exciting opportunity to work for one of the top law firms in the U.S. Davis Wright Tremaine LLP is looking for an Information Technology Support Analyst to join our team in our Seattle, Portland, Los Angeles, San Francisco, or Anchorage offices. This position offers th ...
-
IT Support Analyst
2 weeks ago
Compu-Vision Consulting Seattle, United StatesPosition: IT Support Analyst · Location: Seattle WA (Onsite) · Duration: 6 months. · Required: · • High School Diploma required · • 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and pract ...
-
IT Support Analyst
3 weeks ago
Davis Wright Tremaine Seattle, United StatesThis is an exciting opportunity to work for one of the top law firms in the U.S. Davis Wright Tremaine LLP is looking for an Information Technology Support Analyst to join our team in our Seattle, Portland, Los Angeles, San Francisco, or Anchorage offices. This position offers th ...
-
support analyst
3 days ago
Randstad Redmond, United Statessupport analyst. · redmond , washington · posted march 21, 2024 · job details · summary · $21 - $26 per hour · contract · no requirements · category computer and mathematical occupations · reference1046295 · job details · job summary: · Support Technician needed for Contract oppo ...
-
Support analyst
1 week ago
Randstad Redmond, United Statesjob summary: Support Technician needed for Contract opportunity with Randstad Digital's client in Redmond WA Our client is looking for a strong customer focussed support person for their team. Requirments: 1-2 years Customer Service experience1-2 yearsSupport Desktop Hardware/Sof ...
-
Support Analyst
1 week ago
Randstad USA Redmond, United States Freelance, Full timejob summary: · Support Technician needed for Contract opportunity with Randstad Digital's client in Redmond WA · Our client is looking for a strong customer focussed support person for their team. · Requirments: · 1-2 years Customer Service experience · 1-2 yearsSupport Desktop ...
-
Business Support Analyst
3 weeks ago
iSoftStone Kirkland, United StatesI - Soft. Stone, Inc. is seeking a Business Support Analyst to join our Team Summary: Formulate and apply mathematical modeling and other optimizing methods to develop and interpret information that assists management with decision making, policy fo Support Analyst, Business, Sup ...
-
Customer Support Analyst
4 weeks ago
edgecomputingassociation Seattle, United StatesLocation Seattle, Washington , · United States · Job Description · Role · The Day Shift Customer Support Analyst at Ambra Health (now part of Intelerad) is a full-time, exempt position. You will be a primary technical resource for Ambras customers, which range from major hosp ...
-
Customer Support Analyst
4 weeks ago
Intelerad Medical Systems Incorporated Seattle, United States**Customer Support Analyst - Day Shift** · Seattle, WA, USA · Full-time · **Company Description** · Improving healthcare through innovative technology is at the core of Intelerads work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem ...
-
SAP support analyst
1 week ago
Radyant Inc. Seattle, United StatesWe need consultants who have clearance or who are eligible to avail one. · SAP Support Analyst · SAP Site Support will be responsible for managing and resolving issues related to SAP systems, this resource will be responsible for SAP updates, troubleshooting, and resolving SAP W ...
-
Customer Support Analyst
3 weeks ago
Bittrex Bellevue, United States**Customer Support Analyst** · at Bittrex Seattle, WA Bittrex, the leading blockchain technology provider and cryptocurrency exchange, is hiring **Customer Support Analyst.** We are looking for talented individuals that will help us push the boundaries of blockchain technology a ...
-
Network Support Analyst
1 week ago
Costco Seattle, United StatesCostco IT is responsible for the · technical future of Costco Wholesale , the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere ...
-
AV Support Analyst
2 weeks ago
TEKsystems Seattle, United StatesJob Description · Job DescriptionTop Skills' Details · 1) Enterprise level helpdesk support - 100% remote troubleshooting · 2) Point of Sales(POS)/Retail environment support(network based registers, network based scanners/printers, AV Equipment, tablet/MDM support) · 3) Network T ...
-
POS Support Analyst
1 week ago
Georgia IT Inc Seattle, United StatesJob Title: POS Support Analyst · Location : Seattle, WA Remote (PST Time) · Duration 6 months · Rate: DOE · Work Authorization - USC, GC, GC-EAD, H4EAD, L2EAD, TN · Role Experience needed: · Experience installing, upgrading troubleshooting, and handling · POS break/fix issues ...
-
Deal Support Analyst
2 weeks ago
Palantir Technologies Seattle, United StatesA World-Changing Company · At Palantir, we're passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new me ...
-
EHR Support Analyst
2 weeks ago
Neighborcare Health Seattle, United StatesPurpose · The IT Clinical Support Specialist performs electronic health record, electronic dental record and electronic practice management end user support, application training, workflow design/development, project implementation, and documentation. This position is a member o ...
-
Application Support Analyst IV
2 weeks ago
HonorVet Technologies Tacoma, United StatesJob title : Application Support Analyst Location : Remote Duration: 12+ Contract Job Description: The ServiceNow CI Librarian will be responsible for the management, maintenance, and reporting of Configuration Items (CIs) within Telecommunication's ServiceNow instance. The role w ...
Technical Support Analyst - Auburn, United States - Visionaire Partners
Description
Technical Support Analyst
Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth
RESPONSIBILITIES:
This is a 6-month contract-to-hire position in Auburn. Work onsite Monday - Friday, 8am - 5pm.
REQUIRED SKILLS:
PREFERRED SKILLS:
Must be authorized to work in the US. Sponsorships are not available.