- Create and maintain CIs within ServiceNow, ensuring that they are accurately documented and properly linked to related items in the ServiceNow CMDB.
- Collaborate with cross-functional teams to identify and document CIs and their relationships to other components within the IT infrastructure.
- Develop and implement ServiceNow CI management policies and procedures to ensure that all CIs are maintained properly and consistently.
- Monitor and report on CI-related metrics, such as CI utilization, CI status, and CI changes.
- Work with IT teams to ensure that all changes to CIs are properly documented and approved through established change management processes.
- Provide training and support to end-users on ServiceNow CI management best practices.
- Continuously evaluate and improve ServiceNow CI management processes and procedures
- 4-5+ years of experience in ServiceNow CI management, configuration management, or related field.
- Strong understanding of ServiceNow and the ServiceNow CMDB.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work independently and prioritize work effectively.
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Application Support Analyst IV - Tacoma, United States - HonorVet Technologies
Description
Job title :
Application Support Analyst Location :
Remote Duration: 12+
Contract Job Description:
The ServiceNow CI Librarian will be responsible for the management, maintenance, and reporting of Configuration Items (CIs) within Telecommunication's ServiceNow instance.
The role will work closely with cross-functional teams to ensure that CIs are properly documented, updated, and maintained to support our IT and business operations.
Required Skills:
4-5+ years of experience in ServiceNow CI management, configuration management, or related field. Strong understanding of ServiceNow and the ServiceNow CMDB.
Key Responsibilities:
Qualifications and Experience: