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    Customer Success Manager - San Mateo, United States - Veryfi

    Veryfi
    Veryfi San Mateo, United States

    1 week ago

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    Description
    [Full Time] Customer Success Manager at Veryfi, Inc. (United States) | BEAMSTART Jobs

    Customer Success Manager

    Veryfi, Inc. United States
    Date Posted
    31 Oct, 2022
    Work Location
    San Mateo, CA, United States
    Salary Offered
    $110000 — $140000 yearly
    Job Type
    Full Time
    Experience Required
    6+ years
    Remote Work
    No
    Stock Options
    No
    Vacancies
    1 available
    Customer Success Manager


    Are you obsessive about driving value for your customers? Do you have fun wrangling with technical and business challenges on a daily basis? If so, Veryfi would love to talk with you about joining our growing Customer Success team.


    The ideal candidate will have proven experience at:
    Building deep and lasting relationships at all levels within a client organization
    Fostering volume growth and expanded usage over time
    Minimizing churn
    Coordinating resources to resolve technical support issues
    Capturing and communicating product feedback
    Responsibilities

    The primary point of contact throughout the customer lifecycle, you will set the stage for successful developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.

    Must be on-site (San Mateo) office Tues,Weds and Thurs
    Promote customer satisfaction, growth and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using the Veryfi solutions
    Educate prospects and customers on the use and benefits of Veryfi solutions
    Provide customers with information and assistance regarding product updates and new features
    Ensure health of customer portfolio by regularly monitoring platform usage and key customer health indicators
    Maintain detailed account data in the CRM system
    Lead customer kickoff & training sessions as part of onboarding and ongoing product adoption
    Act as a communications liaison between our Customers and Veryfi's Technical Support, Development, and Leadership
    Create, maintain and improve tutorials and other communication infrastructure
    Qualifications
    5+ years in a Customer Facing role in a SaaS B2B company
    Accountability and personal organization are essential
    Effective communications skills via email, phone, and online meetings
    Experience promoting business value and brand image through customer experience
    Exceptional ability to communicate and foster positive relationships with both customer facing teams and internal teams
    Working knowledge of SaaS platforms and Application Programming Interfaces
    Experience building and optimizing Customer Success processes is a plus
    Experience with HubSpot, JIRA, and Confluence is a plus
    Bachelor's Degree required
    Benefits
    Cash compensation and equity package
    Health insurance
    Professional development or continuing education
    Free gym / health membership
    Company-wide retreats
    Veryfi Raises $12M Series A to Unlock the Power of Unstructured DataVeryfi: The Untapped Potential of Unstructured Data
    About Veryfi, Inc.

    APIs to Liberate Trapped Data in Unstructured Documents


    Company Size:
    People

    Year Founded:

    2017


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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