Jobs
>
San Mateo

    Customer Success Manager - San Mateo, United States - Skydio

    Default job background
    Description

    Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from first responders to insurance claims adjusters, utilities, and more

    About the Team:

    The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and support to customer with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.

    About the role:

    We are looking for a motivated Customer Success Manager - Enterprise with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our enterprise customers. A successful candidate will become an indispensable bridge between our customers and Skydio's extremely agile and world class technical teams. This role reports to the Director of Enterprise Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.

    How you'll make an impact:

    • Build scalable processes for customer on-boarding and post sales success
    • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
    • Develops Healthy Customer Relationship through proactive support and cadence based follow ups
    • Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
    • Create customer Loyalty through proactive support and account management
    • Advocate for Enterprise customers through deep understanding of their use cases and needs
    • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
    • Ensure expansions and renewals through proactive support.
    Requirements
    • Strong knowledge or previous experience supporting customers in the the Energy/ Utility industries.
    • Ability to travel 40% of the time.
    • Ability to obtain Part 107 certificate.
    • Strong preference for Central Time Zone
    Experience & Skills
    • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
    • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
    • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
    • Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
    • Work directly with customers through proactive, metrics based engagement
    • Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
    • Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
    Compensation Range: The annual base salary range for this position is $124, $158,025*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends.

    *For some positions the pay may be dependent upon the individual's regional location.

    At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

    As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee's race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.

    For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-


  • Talview San Mateo, United States

    About TalviewTalview is dedicated to empowering individuals to unlock their full potential, both academically and professionally. Trusted by recruiters and educators in over 120 countries, Talview is on a mission to reshape, humanize, and democratize large-scale recruiting and cr ...


  • Conversica San Mateo, United States

    The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate ...


  • Veryfi San Mateo, United States

    [Full Time] Customer Success Manager at Veryfi, Inc. (United States) | BEAMSTART Jobs · Customer Success Manager · Veryfi, Inc. United States · Date Posted · 31 Oct, 2022 · Work Location · San Mateo, CA, United States · Salary Offered · $110000 — $140000 yearly · Job Type · Ful ...


  • netomi San Mateo, United States

    [Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs · Customer Success Manager · Netomi United States · Date Posted · 30 Nov, 2022 · Work Location · San Mateo, CA, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience Req ...


  • Sendbird San Mateo, United States Full time

    "Endless tenacity for customers" is Sendbird's first core value. Customer Success Managers live and breathe it, and the CSM team's charter is to build confidence across all stages of the customer lifecycle to drive the adoption of SendBird products and services, manage critical c ...


  • Veryfi San Mateo, United States

    [Full Time] Customer Success Manager at Veryfi, Inc. (United States) | BEAMSTART Jobs · Customer Success Manager · Veryfi, Inc. United States · Date Posted · 31 Oct, 2022 · Work Location · San Mateo, CA, United States · Salary Offered · $110000 $140000 yearly · Job Type ...


  • netomi San Mateo, United States

    [Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs · Customer Success Manager · Netomi United States · Date Posted · 30 Nov, 2022 · Work Location · San Mateo, CA, United States · Salary Offered · Not Specified · Job Type · Full Time · Exper ...


  • Maker Burlingame, United States

    Who We Are? · We are a dynamic seed-stage company headquartered in the vibrant San Francisco Bay Area, CA. In the fierce battle for consumer attention, we believe in the power of experience. Our inspiration? Crafting technology that not only elevates web content but sets new sta ...


  • INSIDER Burlingame, United States

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. · About us · Hi there We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are conn ...


  • Conversica Foster City, United States

    The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate ...


  • INSIDER Burlingame, United States

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. · About us · Hi there We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are co ...


  • Synack San Mateo, United States

    At Synack, we create technology that unleashes the best cybersecurity talent to secure our digital world. · We protect leading global organizations by reducing companies' security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world's b ...


  • Tipalti San Mateo, United States

    As a Principal Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work with customers either in 1:1 engagements for high-impact goals or by running scaled success programs to impact t ...


  • RingCentral Belmont, United States

    RingCentral Events · Manager, Customer Success - Events · Remote · Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, w ...


  • WeDriveU Burlingame, United States

    **Description** · **Job Description** · Position · Title: · Customer Success Manager · Department: · Customer Success · Reports to: · Managing Director of Customer Success · **Company Des cription:** · WeDriveU is the leader in transportation solutions, specializing in corporate ...


  • WeDriveU Burlingame, United States

    **Description** · **Job Description** · Position Title: · Customer Success Manager · Department: · Customer Success · Reports to: · Managing Director of Customer Success · **Company Des cription:** · WeDriveU is the leader in transportation solutions, specializing in cor ...


  • Bynder San Carlos, United States

    Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. · With powerful and intuitive solutions that embrace the way people want to work, ...


  • Penn Foster Inc San Carlos, United States

    Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. · With powerful and intuitive solutions that embrace the way people want to work, ...


  • Sendbird San Mateo, CA, United States

    "Endless tenacity for customers" is Sendbird's first core value. Customer Success Managers live and breathe it, and the CSM team's charter is to build confidence across all stages of the customer lifecycle to drive the adoption of SendBird products and services, manage critical c ...


  • Maker Burlingame, United States

    Who We Are? · We are a dynamic seed-stage company headquartered in the vibrant San Francisco Bay Area, CA. In the fierce battle for consumer attention, we believe in the power of experience. Our inspiration? Crafting technology that not only elevates web content but sets new sta ...