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    Customer Success Manager - Burlingame, United States - INSIDER

    INSIDER
    INSIDER Burlingame, United States

    3 weeks ago

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    Description


    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

    About us
    Hi there We are Insider, a B2B SaaS company that drives growth for its clients around the world.

    How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.

    We announced that we unlocked our unicorn status after our Series D round.

    We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.

    We are the #1 Leader everywhere We are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management in Q3, 2021.

    We are also named a leader in 2021 Gartner Magic Quadrant for Personalization Engines. But wait, there is more.

    For 21 quarters in a row, we've been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.

    We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.

    Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact.

    If you want to join us in this journey, just keep reading.

    You're probably expecting an eye-catching, mesmerizing job description that will sweep you off your feet, flavoured with the coolest startup jargons.

    But, let's be honest, nothing says more than the real experience, right? So we asked our team to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

    Job Description

    You'll be the face of Insider to our clients You'll be the bridge between their needs and our technology
    Help our clients understand their needs and which of our features and products best match their goals and expectations

    Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service.

    You'll monitor and facilitate the customer's adoption of our technology
    Work with our data-geeks (aka engineers and developers) and product specialists whenever it's required to make sure the client has full tech support, if necessary
    Develop and maintain key account plans that identify opportunities to boost the value we're looking to add to our clients' organization
    Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
    Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
    Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
    Bring new product ideas to the table As an account strategist, you will be helping our product and design gurus shape our product roadmap
    What we expect from you.

    A university degree in Business, Marketing, Engineering, or related fields
    To have, to some extent, digital marketing related experience in a customer-oriented position
    Show us that "you've got what it takes" to collaborate and build strong relationships with customers, especially at the executive level
    Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we've got clients all over the world
    Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients
    Cherish one of our core ethos: care.

    You'll need to care for our clients and make sure they feel at home with our products and our assistance Superior project and time management skills.

    A keen eye for detail is a plus
    Passion for testing, measuring and improving outreach and follow up effectiveness
    The ability and flexibility to work in a fast-paced startup environment
    Solid understanding of basic web concepts and digital marketing.
    Hold on Life's a two-way road Here's what you'll enjoy while spending time with us (perks, anyone?)

    We offer many hard and soft skills trainings to help you improve and challenge yourself.

    You'll have access to Udemy's business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.

    You'll have space to share your skills and even deliver trainings and workshops if you wish. Sharing is caring
    We'll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
    You'll have a chance to work in an international, diverse and inclusive environment
    You'll be part of an industry that's shaping the future of customer experiences.
    Don't believe us? Just ask Google.
    Occasional TGIF happy hours

    We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

    Please follow Insider on

    LinkedIn ,

    Instagram ,

    Youtube, and

    Medium

    #J-18808-Ljbffr
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