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    Customer Success Manager - San Mateo, United States - netomi

    netomi
    netomi San Mateo, United States

    1 week ago

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    Description
    [Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs

    Customer Success Manager

    Netomi United States
    Date Posted
    30 Nov, 2022
    Work Location
    San Mateo, CA, United States
    Salary Offered
    Not Specified
    Job Type
    Full Time
    Experience Required
    No experience required
    Remote Work
    No
    Stock Options
    No
    Vacancies
    1 available

    Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost.

    Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality.

    The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
    Want to have a direct impact in solving the top challenges businesses face today? Join us
    Job Description

    We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through.

    You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base.

    In 2022 we are shaping and developing a new market and we're looking for people who are excited by that opportunity.


    Responsibilities :
    Curiosity, Technical Aptitude, Relationship Building, Project Management
    Work with Netomi's strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio
    Act as a trusted advisor, thought leader, and subject matter expert to customers. Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies
    Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption
    Strategize to secure executive visibility of Netomi's business results. Work across the customer's business organization to Communicate the value and expansion of these solutions to their team and executives
    Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer
    Engage with product & engineering teams to translate customer feedback into product requirements
    Hands-on experience with complex product integrations to drive the usage and adoption of our product.
    Qualifications
    More than 5+ years of experience in a technical customer success role within a B2B SaaS environment.
    Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs
    Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations
    Stellar written and verbal communication tailored to the persona
    Proven track record to build strong relationships with VP and C-Suite Leadership in the customer portfolio
    Strong sense of technical Knowledge, working knowledge of APIs, managing integrations
    Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce)
    Netomi is an equal opportunity employer committed to diversity in the workplace.

    We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

    About Netomi

    Self-Driving Customer Care


    Company Size:
    People

    Year Founded:

    2015


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

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