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    Customer Success Manager - Burlingame, United States - Maker

    Maker
    Maker Burlingame, United States

    2 weeks ago

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    Description

    Who We Are?

    • We are a dynamic seed-stage company headquartered in the vibrant San Francisco Bay Area, CA. In the fierce battle for consumer attention, we believe in the power of experience. Our inspiration? Crafting technology that not only elevates web content but sets new standards everywhere.
    • We seek like-minded individuals who relentlessly push boundaries, striving for excellence in their craft.
    • If you crave ownership, challenges, and a supportive environment to shape the future of a company, then you're in the right place. Join Maker and become an integral part of our exciting journey.
    What Sets Us Apart?
    • Maker is not just another platform - it's a game-changer in the world of ecommerce Our revolutionary platform is tailor-made to deliver the most captivating content for commerce, transforming online retail experiences into a rich tapestry of engagement, conversion, and revenue growth.
    • Imagine a world where your creativity knows no bounds. At Maker, we've seamlessly blended top-notch design, web-publishing, and analytics tools into a single powerhouse platform. The result? Elevate any existing site with content that's not just 10x richer but comes with zero code, development costs, or risks
    • Get the opportunity to work with global brands like Walmart, Anthropologie, Sephora, Goodearth, Lakm, and many more.
    What You'll Do as a Customer Success Manager
    • Build a trusted relationship with our clients, serving as their primary point of contact at Maker
    • Guide our clients through the implementation process, working to ensure smooth communication between the client and the Maker team
    • Coordinating onboarding, training, quarterly/annual business reviews, and serving as a liaison with customers regarding new product launches & opportunities.
    • Strategize with customers for deeper utilization of the tech products and features
    • Monitor key account health metrics for each of our clients, and reach out to improve the delivery of digital assets and conversion
    • Engaging and coordinating internal groups as needed, to meet revenue targets & maximize customer retention and adoption.
    • Identify and escalate any technical issues or product bugs reported by QA team to the engineering team
    • Communicate with our clients across a variety of channels, including Slack, Zoom, Intercom, and email.
    • Strategically manage account escalations & provide timely resolutions
    • Optimize existing business processes and work on customer success initiatives to improve retention
    • Collaborate with clients to identify opportunities for upselling and cross-selling, enhancing their experience and maximizing value from our innovative solutions.
    Required Skills:
    • 5+ years of proven Customer Success experience working in a SAAS or a Martech company
    • Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts
    • Experience working with data-driven strategy, managing up-selling/cross-selling opportunities & meeting with revenue targets
    • Strong interpersonal skills and experience in building relationships in different capacities with a wide range of customers
    • Outgoing, positive, and energetic personality with a consultative mindset
    • High energy with excellent cross-functional collaboration skills to drive customer initiatives
    • Experience with working on Google Analytics/other web analytics tool, Ecommerce or Shopify products is an added advantage
    Timings:
    • Monday to Friday 9 am- 7 pm. Fully remote role/Work from home
    Why Join Us?
    • Work with the most iconic brands
    • Your ideas matter - inspire us
    • Learn and grow with a talented team
    • At Maker, we cherish growth, celebrate fresh ideas, and thrive on initiative.
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