Jobs
>
Foster City

    Customer Success Manager - Foster City, United States - Conversica

    Conversica
    Conversica Foster City, United States

    1 day ago

    Default job background
    Description
    The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and expansion. He/she will build and maintain positive relationships with multiple roles within their assigned customers, including senior executives.

    Duties/Responsibilities

    Develop a trusted advisor relationship with our customer's managers and executive sponsors.
    Deliver the initial on-boarding kickoff meeting in order to ensure all customers get off to the right start. This includes setting success metrics and engaging customer signatories and project managing the implementation of the Conversica product/service.

    Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer's investment.

    Be the single point of contact and escalation for the customer.

    Including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.

    Increase customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof.

    Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.

    Responsible for customer references, case studies and testimonials for the CSM's portfolio of customers.


    Serve as customer advocate, including:

    collecting customer feedback on product needs, understanding customer and industry trends and articulating those back to the businessWork closely with internal resources on escalation and resolution processes for critical customer issues.

    Requirements

    You have a minimum of 3 years account management and/or sales experience from a high tech company-ideally with Marketing/Sales Automation, CRM or related applications in a SaaS environmentSelf-motivated, proactive team player with innovative ideas to inspire client loyalty and adoptionStrong interpersonal skills and experience initiating and building positive relationshipsExcellent individual and group presentation, written, and oral communication skillsStrong organizational and time management skills with the ability to manage multiple projects simultaneouslyProficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive dispositionBachelor's degree or equivalent


    NOTE:
    This position is an individual contributor, and is not a manager's position.

    We are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Skills & Requirements Qualifications
    #J-18808-Ljbffr
  • Veryfi

    Customer Success Manager

    6 hours ago

    Veryfi San Mateo, United States

    [Full Time] Customer Success Manager at Veryfi, Inc. (United States) | BEAMSTART Jobs · Customer Success Manager · Veryfi, Inc. United States · Date Posted · 31 Oct, 2022 · Work Location · San Mateo, CA, United States · Salary Offered · $110000 — $140000 yearly · Job Type · Ful ...

  • Sendbird

    Manager, Customer Success

    2 weeks ago

    Sendbird San Mateo, United States

    Job Description · Job Description"Endless tenacity for customers" is Sendbird's first core value. Customer Success Managers live and breathe it, and the CSM team's charter is to build confidence across all stages of the customer lifecycle to drive the adoption of SendBird product ...

  • Skydio

    Customer Success Manager

    6 hours ago

    Skydio San Mateo, United States

    Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, an ...

  • Talview

    Customer Success Manager

    1 day ago

    Talview San Mateo, United States

    About TalviewTalview is dedicated to empowering individuals to unlock their full potential, both academically and professionally. Trusted by recruiters and educators in over 120 countries, Talview is on a mission to reshape, humanize, and democratize large-scale recruiting and cr ...

  • netomi

    Customer Success Manager

    6 hours ago

    netomi San Mateo, United States

    [Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs · Customer Success Manager · Netomi United States · Date Posted · 30 Nov, 2022 · Work Location · San Mateo, CA, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience Req ...

  • Split

    Customer Success Manager

    3 weeks ago

    Split Redwood City, United States

    Split Software is an industry-leading Feature Delivery Platform which enables companies to embrace Impact-Driven Development across their engineering teams. We pair the speed and reliability of feature flags with data to measure the impact of every feature. By reducing developmen ...

  • PubMatic

    Customer Success Manager, Mobile

    2 weeks ago

    PubMatic Redwood City, United States

    PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future. · PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access ...

  • INSIDER

    Customer Success Manager

    1 day ago

    INSIDER Burlingame, United States

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. · About us · Hi there We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are conn ...

  • Sendbird

    Manager, Customer Success

    5 days ago

    Sendbird San Mateo, CA, United States

    "Endless tenacity for customers" is Sendbird's first core value. Customer Success Managers live and breathe it, and the CSM team's charter is to build confidence across all stages of the customer lifecycle to drive the adoption of SendBird products and services, manage critical c ...

  • Tipalti

    Principal Customer Success Manager

    1 week ago

    Tipalti Foster City, United States

    As a Principal Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work with customers either in 1:1 engagements for high-impact goals or by running scaled success programs to impact t ...

  • Coupa

    Head of Partner Success Management

    6 days ago

    Coupa Foster City, United States

    Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase ef ...

  • Sendbird

    Manager, Customer Success

    2 weeks ago

    Sendbird San Mateo, United States Full time

    "Endless tenacity for customers" is Sendbird's first core value. Customer Success Managers live and breathe it, and the CSM team's charter is to build confidence across all stages of the customer lifecycle to drive the adoption of SendBird products and services, manage critical c ...

  • PubMatic

    Customer Success Manager, Mobile

    3 weeks ago

    PubMatic Redwood City, United States

    PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future. · PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access ...

  • AutoGrid Systems

    Senior Customer Success Manager

    2 weeks ago

    AutoGrid Systems Redwood City, United States

    Job Description · Job DescriptionCustomer Success Manager About AutoGridThe world's leading energy companies turn to AutoGrid to integrate all distributed energy resources, turn on new revenue streams and drive deeper engagement with their customers. Our suite of Energy Internet ...

  • Coupa

    Head of Partner Success Management

    1 week ago

    Coupa Foster City, United States

    Foster City, CA, United States · Sales - Alliances · / · Executive · / · Hybrid · Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global org ...

  • Hippocratic AI

    Customer Success Manager

    4 weeks ago

    Hippocratic AI Palo Alto, United States

    About Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care ...

  • SKAN

    Customer Success Manager

    16 hours ago

    SKAN Menlo Park, United States

    Customer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opportunity to play a crucial part in ...

  • SKAN

    Customer Success Manager

    1 week ago

    SKAN Menlo Park, United States

    Customer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opportunity to play a crucial part i ...

  • Skan

    Customer Success Manager

    3 weeks ago

    Skan Menlo Park, United States

    Job Description · Job DescriptionCustomer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opp ...

  • Mainspring Energy, Inc.

    Customer Success Manager

    2 weeks ago

    Mainspring Energy, Inc. Menlo Park, United States

    Job Description · Job DescriptionCompany Overview · Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to ...