- Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting
- Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey.
- Report and track all CS metrics in the tool and keep information upto date
- Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle
- Understand customer landscape, problem space, value based metrics and align with Skan capabilities
- Build relationships across business owners, technology leaders and vendor management
- Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion
- Build and share customer case studies , project learnings and radiate within other teams
- Gather Intelligence on customer initiatives, priorities, and Leadership directions
- Renewals in partnership with Sales
- Usage of licenses (in Production)
- Provide Executive briefings and status updates
- Program governance: QBRs, Reports, and Risk Management
- Organizing customer onboarding, change management and training/certification
- Organizing workshops and industry practices
- Bachelor's Degree
- 6+ years of professional experience preferably in a customer-facing role
- Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
- Leadership skills and an ability to coordinate and collaborate with engineering and product teams
- Strong project management skills
- 2+ year's experience in the banking and financial segment
- Strong interpersonal skills
- Strong organization and presentation skills
- A propensity for relationship building
- Professional experience in Financial Services and/or Insurance
- Knowledge and certification of six sigma principles
- 100% coverage of Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long-Term Disability
- Work From Home
- Stock Option Plan
-
Customer Success Manager
1 week ago
Mainspring Energy, Inc. Menlo Park, United States**Company Overview** · Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transiti ...
-
Customer Success Manager
1 week ago
Oomnitza San Francisco, United States**San Francisco, CA** · **Sales - Customer Success /** · **Full-Time /** · **Hybrid** · **Oomnitza** offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless int ...
-
Customer Success Manager
3 days ago
Enable San Francisco, United States**Job Summary** · As a **Customer Success Manager**, you will work closely with our customers to help them reach their goals and realize maximum value from Enable. In this position, you will lead and manage a team of Implementation Analysts. You will demonstrate dedication and pr ...
-
College Success Manager
1 week ago
Boys & Girls Clubs of the Peninsula South San Francisco, United States**POSITION** · College Success Manager - North County · **OUR MISSION** · To empower the youth in our community with equitable access to social, academic, and career opportunities to thrive · **OUR VISION** · All youth grow up to lead fulfilling lives fueled by their passions, ta ...
-
Customer Success Manager
1 week ago
Terminal49, Inc San Francisco, United StatesTerminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. · Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take ...
-
Customer Success Manager
1 week ago
SimpleFeed Inc Menlo Park, United StatesAdvertising Sales Executive (remote work ok) · SimpleFeed is a rapidly growing technology company that works with many of the world's top publishers to sell ads in their syndicated content. We are seeking an Advertising Sales Executive with strong brand relationships who can sel ...
-
Customer Success Manager
6 days ago
Hippocratic AI Palo Alto, United StatesAbout Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care ...
-
Customer Success Manager
1 day ago
Hippocratic AI Palo Alto, United StatesAbout Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care ...
-
Customer Success Manager
1 week ago
Hippocratic Ai Palo Alto, United StatesAbout Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care ...
-
Customer Success Manager
2 weeks ago
TIBCO Software Palo Alto, United StatesPlatform Services is the team that is responsible for executing projects on behalf of customers: implementation, integrations, customizations, upgrades, etc · Technical Support is responsible for maintaining the ongoing technical and operational relations with our customers and r ...
-
Client Success Manager
1 week ago
The Key Corporation Palo Alto, United StatesFor nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives a ...
-
Customer Success Manager
1 week ago
Hippocratic Ai Palo Alto, United StatesAbout Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of car ...
-
Customer Success Manager
5 days ago
BitGo Palo Alto, United States Full timeBitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving instituti ...
-
Manager Customer Success
1 week ago
Kohler Ventures Palo Alto, United StatesWork Mode: Hybrid · Location: Hybrid, 2-3 days/week onsite in Palo Alto, CA or NYC · Opportunity: · Kohler Ventures is an independent company wholly owned by Kohler Co., global leader in the manufacture of kitchen and bath products, tile and home interiors, and an internationa ...
-
Customer Success Manager
1 week ago
Obsidian Security Stanford, United StatesAbout Us: · Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, t ...
-
Customer Success Manager
4 days ago
Obsidian Security Palo Alto, United StatesAbout Us: · Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, t ...
-
Customer Success Manager
1 week ago
Obsidian Security Palo Alto, United StatesJob Description · Job Description · About Us: · Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unava ...
-
Manager, Customer Success Team
1 day ago
Atlassian San Francisco, United StatesOverview: · Atlassian Customer Success strives to help customers realize the value in their Atlassian investment. We engage customers to unlock early and sustained business outcomes. As a manager in Customer Success, you manage a team of Customer Success Managers (Associate to Se ...
-
Customer Success Manager
1 week ago
Obsidian Security Palo Alto, United StatesJob Description · Job DescriptionAbout Us: · Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailabl ...
-
Customer Success Manager
4 days ago
Split Redwood City, United StatesSplit Software is an industry-leading Feature Delivery Platform which enables companies to embrace Impact-Driven Development across their engineering teams. We pair the speed and reliability of feature flags with data to measure the impact of every feature. By reducing developmen ...
Customer Success Manager - Menlo Park, United States - Skan
Description
Job Description
Job DescriptionCustomer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs
What you will do at Skan:
Requirements
What you will bring to Skan:
Need to have:
Nice to have:
Benefits
The US on-target compensation range for this full-time position is $95k to USD 115k + Variable: 10k. Actual compensation is based on various factors, including but not limited to work location, job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
Skan is committed to an inclusive and diverse work environment. As an equal-opportunity employer, we do not discriminate based on gender, sexuality, race, color, disability or any other legally protected status.