- Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
- Relationship Management: Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
- Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution.
- Product Education: Educate customers on the features and capabilities of our products/services, helping them to maximize their usage and achieve their goals.
- Customer Feedback: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements.
- At least 2+ years of experience with hands-on client facing roles in the technology or finance sectors
- Strong desire to learn, curiosity to understand how things work
- Motivation to be a champion of customers and represent their voice with empathy
- Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
- Ability to handle conflicting priorities, creative problem solving skills
- Strong written and verbal communication skills
- Experience in the cryptocurrency trading, custody space preferred
- Competitive base salary, bonus and stock options
- 100% company paid health insurance for employee, partner and dependents
- Up to 5% 401k company match
- Paid parental leave, paid vacation
- Free custom lunches, dinners and snacks
- Computer equipment and workplace furniture to suit your needs
- Great colleagues and inspiring startup environment
- Benefits may vary based on location
-
Customer Success Manager
3 weeks ago
Hippocratic AI Palo Alto, United StatesAbout Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care ...
-
Customer Success Manager
2 weeks ago
Hippocratic AI Palo Alto, United StatesAbout Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of car ...
-
Customer Success Manager
1 week ago
TIBCO Software Palo Alto, United StatesPlatform Services is the team that is responsible for executing projects on behalf of customers: implementation, integrations, customizations, upgrades, etc · Technical Support is responsible for maintaining the ongoing technical and operational relations with our customers and r ...
-
Customer Success Manager
2 weeks ago
Mainspring Energy, Inc. Menlo Park, United StatesJob Description · Job DescriptionCompany Overview · Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to ...
-
Customer Success Manager
1 week ago
SKAN Menlo Park, United StatesCustomer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opportunity to play a crucial part i ...
-
Customer Success Manager
4 weeks ago
Obsidian Security Stanford, United StatesAbout Us: · Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, t ...
-
Customer Success Manager
3 weeks ago
Skan Menlo Park, United StatesJob Description · Job DescriptionCustomer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics · As a Customer Success Manager, you will have the opp ...
-
Customer Success Manager
4 weeks ago
SimpleFeed Inc Menlo Park, United StatesAdvertising Sales Executive (remote work ok) · SimpleFeed is a rapidly growing technology company that works with many of the world's top publishers to sell ads in their syndicated content. We are seeking an Advertising Sales Executive with strong brand relationships who can sel ...
-
Enterprise Customer Success Manager
6 days ago
Glean Technologies, Inc. Palo Alto, United StatesAbout Glean · We're on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execu ...
-
Partner Success Manager at Aptos
1 day ago
DAOmatch Palo Alto, United StatesWe are looking for a Partner Success Manager who can provide ongoing support to the larger enterprises we partner with to assist them in integrating and using the Aptos protocol and network. The candidate should be able to contribute to building relationships, implementing new pr ...
-
Majors Customer Success Manager
2 hours ago
Glean Technologies, Inc. Palo Alto, United StatesAbout Glean · We're on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execut ...
-
Enterprise Customer Success Manager
4 weeks ago
AISERA Stanford, United StatesAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences an ...
-
Enterprise Customer Success Manager
2 hours ago
Glean Stanford, United StatesAbout Glean · We're on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execu ...
-
Customer Success Manager
3 weeks ago
Hippocratic AI Palo Alto, United StatesAbout Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care ...
-
Customer Success Manager
6 days ago
Docyt Mountain View, California, United States PermanentAs a Accounting Success Manager at Docyt, you'll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You'll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving su ...
-
Customer Success Manager
4 weeks ago
Prodigal Mountain View, United States[Full Time] Customer Success Manager at Prodigal (United States) | BEAMSTART Jobs · Customer Success Manager · Prodigal United States · Date Posted · 19 Jun, 2023 · Work Location · Mountain View, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience ...
-
Customer Success Manager
1 week ago
Hippocratic AI Palo Alto, United StatesAbout Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of car ...
-
Customer Success Manager
2 hours ago
Docyt Mountain View, United StatesAs a Accounting Success Manager at Docyt, you'll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You'll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving su ...
-
Customer Success Manager
2 weeks ago
Docyt Mountain View, United StatesJob Description · Job DescriptionAs a Accounting Success Manager at Docyt, you'll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You'll partner with our customer stakeholders, ensuring that we understand their business need ...
-
Customer Success Manager
1 week ago
Stampli Mountain View, United StatesExperience with at least one of these systems is a big plus · Minimum 2 years Accounts Payable experience · Excellent presentation / training skills · Loves technology · Service oriented · Organized · Quick learner · Responsibilities · Implement Stampli 's Interactive Invoice Ma ...
Customer Success Manager - Palo Alto, United States - BitGo
Description
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world's top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.
Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products.
Responsibilities:
Skills & Experience:
Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets.
Here are some of the benefits of working at BitGo:
Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.
Pay Transparency Notice: Depending upon your leveling and location, the compensation for this role averages between $100,000 - $120,000 USD base salary. Equity, an annual performance bonus and the benefits outlined below are also a part of this role's package.
