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    Transportation Customer Success Manager - Burlingame, United States - WeDriveU

    WeDriveU
    WeDriveU Burlingame, United States

    1 week ago

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    Description

    Description

    Job Description
    Position


    Title:
    Customer Success Manager

    Department:
    Customer Success

    Reports to:
    Managing Director of Customer Success


    Company Des cription:
    WeDriveU is the leader in transportation solutions, specializing in corporate, university and hospital shuttles for millions of annual passengers.

    Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the worlds top brands, with client programs that consistently earn awards for excellence in commuting and sustainability.

    WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Learn more at

    .


    Job Description:
    The

    Customer Success Manager

    will report to the

    Managing Director of Customer

    and

    is responsible for

    driving customer success, growth, and retention through our Customer Engagement Model.

    You will have the opportunity to work with customers all over the country in the Corporate, Hospital, and University spaces to help them transform their transportation goals and visions.

    Additionally,

    this role

    will

    be


    the main points of contact for our customers, own new program implementation, manage the optimization and change management of shuttle systems, and lead the implementation and adoption of new technologies.

    These projects influence thousands of end-users, driving behavioral change and improving the commuter experience. We are looking for someone who enjoys getting things done while also balancing customer needs and priorities.


    Duties and Responsibilities:

    • Develop and maintain strategic customer relationships focusing on consistent engagement to support the ongoing needs and objectives of each customer
    • Provide data-driven recommendations to drive program strategy by utilizing our commuter data platform powered by Tableau
    • Consistently achieve engagement, retention, and expansion targets
    • Effectively partner with customers, internal account teams, vendors, and other internal support teams for flawless execution of projects
    • Manage quarterly business review execution
    align internal stakeholders, develop content, and lead the presentations

    • Passionate about TDM programs and transportation innovation including electric and autonomous vehicle infrastructure, carpooling, vanpooling, employee shuttles, Mobility as a Service ( MaaS ), bike/ped, and public transit options
    • Conduct global transportation surveys and analysis to gather actionable feedback from current and prospective commuters to drive behavioral change
    • Attend local and regional transportation conferences, workshops, and networking events
    • Additional duties and responsibilities may apply.

    Skills Required and Physical Demands:

    • Ability to set goals and a proven ability to achieve job performance metrics
    • Excellent client facing and internal communication skills
    • Strong organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
    • Additional skills and physical demands may apply.

    Education and Qualifications:

    • Hard Requirements
    • Be able to travel up to 30% of the time for customer meetings and conferences
    • Preferred Requirements
    • Bachelors degree in Project Management, Communications, Business, Urban Planning, or another related field
    • In lieu of Bachelors degree, three (3) to five (5) years of relevant experience in Project Management, Communications, Transportation Demand Management, or Transportation Industry

    EEOC
    WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    |

    700 Airport Blvd, Suite 250 Burlingame, CA 94010

    #J-18808-Ljbffr
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